Graham Healthcare Group

Graham Healthcare Group is a company in the Hospitals and Health Care industry, with 501-1,000 employees. The company currently has three open positions. Graham Healthcare Group is actively hiring for three positions: * **Referral Navigator - Weekends:** This is a remote, part-time position requiring 40 working hours per week. The Referral Navigator serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills. Responsibilities include managing EMR/Referral portals, responding to referral requests, applying critical thinking, communicating with referral sources, knowledge of services offered, conducting pre-checks on patient insurances, timely escalation of referrals, and collaboration with the sales team. Requirements include the ability to prioritize tasks, proficiency in managing EMR portals, excellent communication skills, attention to detail, good judgment, accurate documentation, and the ability to provide excellent customer service. Familiarity with medical terminology is preferred. Experience requirements: Associate’s degree preferred, at least one (1) year of experience in home health preferred, and at least one (1) year of experience in a customer service capacity. * **Hospice Quality Assurance Registered Nurse - HCHB Experienced Required:** This is a remote, full-time position requiring 40 working hours per week. The Quality Assurance Registered Nurse will be accountable for reviewing, editing and completing quality documentation of patient medical documentation, ensuring all regulatory and best practice quality documentation, survey readiness of documentation, measuring, monitoring, and managing quality of patient documentation, as well as achievement of key performance indicators. The position involves reviewing documentation of care center staff members, ensuring the assignment of clinical pathways, and resolving documentation issues. Requirements include a nursing degree, a current nursing license, knowledge of regulatory guidelines, and one or more years of nursing experience in a Hospice or Home Health environment. * **Customer Support Specialist, II (Bob Hogue Real Estate):** This is a remote position requiring 40 working hours per week. This role is responsible for providing assistance and support for the Bob Hogue School of Real Estate support team and student base. The candidate will monitor all incoming phone activity, providing enrollment assistance to students and general information for all real estate study programs. In addition, the candidate will mentor new hires and assist the Management team by performing general staff evaluations for quality control. They will provide administrative and clerical support for the school business office and assist the management team and Instructor staff with specific duties related to class delivery. Minimum requirements include some college, interpersonal and customer service skills, analytical and problem-solving skills, multitasking and organizational skills, the ability to answer a high volume of calls and/or emails daily, and time-management skills. The roles require proficiency and experience with the following: * **Referral Navigator:** Customer Service, Critical Thinking, Communication, Detail-Oriented, Data Entry, EMR Management, Insurance Knowledge, Team Collaboration, Microsoft Office, Judgment, Flexibility, Patience * **Hospice Quality Assurance Registered Nurse:** Quality Assurance, Nursing, Documentation, Regulatory Guidelines, Interpersonal Skills, Chart Audits, Patient Care, Medicare Conditions, Attention to Detail, Communication Skills, Data Collection, Problem Solving, Planning, Organizing, Flexibility, Initiative * **Customer Support Specialist, II (Bob Hogue Real Estate):** Interpersonal Skills, Customer Service Skills, Analytical Skills, Problem-Solving Skills, Multitasking Skills, Organizational Skills, Time-Management Skills Both the Hospice Quality Assurance Registered Nurse and the Customer Support Specialist, II (Bob Hogue Real Estate) positions are fully remote. The Referral Navigator - Weekends position is also remote. Here are some frequently asked questions about working at Graham Healthcare Group: 1. **What benefits does Graham Healthcare Group offer?** Graham Healthcare Group offers competitive pay, health and welfare benefits (medical, dental, and vision insurance), supplemental benefits (company-paid life insurance and disability), PTO, retirement benefits, and company-paid education programs. 2. **Are the positions remote?** Yes, all three current open positions are remote. 3. **What are the working hours for the Referral Navigator - Weekends position?** This is a part-time position requiring 40 working hours per week. 4. **What is the salary for the Hospice Quality Assurance Registered Nurse position?** The salary range is $75,000 - $80,000 USD. 5. **What is the salary for the Customer Support Specialist, II (Bob Hogue Real Estate) position?** The salary range is $31,200 to $78,647 USD. 6. **Does Graham Healthcare Group require drug screens?** Yes, successful completion of a drug screen prior to employment is part of the background process.