About this role
Job Title
Referral Navigator - WeekendsLocation
Virtual GAAdditional Location(s)
Employee Type
EmployeeWorking Hours Per Week
40Job Description
Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.
This position is a part time, weekend position.
Referral Navigator Responsibilities:
Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
Provides prompt responses to referral requests.
Applies knowledge and critical thinking in acceptance of referrals.
Communicates with referral sources with professionalism and appreciation.
Possesses knowledge of the services we offer and can speak confidently about them.
Conducts pre-checks on patient insurances as required.
Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.
Referral Navigator Requirements:
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Proficiency in managing EMR portals and following acceptance guidelines.
Excellent communication skills with the ability to work collaboratively.
Detail-oriented with effective communication skills.
Must be able to use good and sound judgment.
Must be able to document accurately and appropriately.
Demonstrates patience, flexibility and a cooperative attitude.
Able to provide excellent customer service.
Familiarity with medical terminology is preferred
Must have accurate data entry skills
Can work independently but also collaboratively with a team.
Proficient in Microsoft Office suite, CRM software, Home Care Home Base software
Referral Navigator Experience:
Associate’s degree Preferred.
At least one (1) year of experience in home health preferred.
At least one (1) year of experience in a customer service capacity.
Proficient in Microsoft Office suite.
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
- Competitive Pay: With opportunity for advancement
- Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
- Supplemental Benefits: Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
- Generous PTO Packages.
- Retirement: Save for your future with our company's offered 401k plan and pension.
- Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status
NOTICE:
- Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
- By supplying your phone number, you agree to receive communication via phone or text.
- By submitting your application, you are confirming that you are legally authorized to work in the United States.
Graham Healthcare Group is an Equal Opportunity Employer
Other facts
About Graham Healthcare Group
Personalized care delivered to each patient’s door.
Allegheny Health Network makes it easier for patients to access a full range of customized healthcare services—in the privacy and comfort of their own homes. Through Allegheny Health Network’s Healthcare@Home program, we are helping many patients to maintain their independence and continue the healing process at home as long as possible.
Call 1.800.381.8080 to arrange for home health, hospice, palliative and infusion therapy services, as well as the delivery of medical equipment and supplies. We will customize a program of care that meets your unique and changing needs. Then we will arrange for services and equipment to be delivered directly to your home.
What you'll do
- The Referral Navigator manages EMR/Referral portals and provides prompt responses to referral requests while ensuring professionalism and excellent customer service. They also conduct insurance pre-checks and collaborate with the sales team for seamless care transitions.
Ready to join Graham Healthcare Group?
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