FranConnect, LLC

Software Development201-500 employeesWebsite

3

Open Roles

FranConnect, LLC is a software development company. It is the leading enterprise software provider for franchise and multi-location businesses. FranConnect, LLC currently has three open positions. All positions are listed as on-site. **1. Senior Product Designer - Core Products:** This role involves designing features and workflows for complex, data-rich B2B SaaS products. Responsibilities include partnering with Product Managers, contributing to the design system, conducting research, and collaborating with Engineering teams, including those in India. Candidates should have 3–5 years of product design experience, preferably in B2B SaaS, and experience designing complex workflows. Strong communication and collaboration skills are also necessary. **2. Senior Product Manager - Integrations:** This position involves building and scaling FranConnect’s out-of-the-box integrations ecosystem. The Senior Product Manager will own the strategy, roadmap, and delivery of integrations across the platform, focusing on APIs, webhooks, and prebuilt integrations. This role requires partnering with Design and Engineering teams, including offshore engineering teams in India. Candidates should possess 6+ years of product management experience in B2B SaaS, and strong technical fluency with APIs, webhooks, and integration platforms. Experience in building or scaling integration ecosystems or marketplaces is also desired. **3. Customer Support Specialist:** This role involves providing technical assistance to end users and responding to incident and request escalations. Responsibilities include diagnosing complex technical issues, providing follow-up status, managing a queue of issues, tracking workloads, and maintaining customer relationships. Candidates must have 1-5 years of experience in a customer support, help desk, or technical support role. This position requires working a 10 AM to 7 PM EST shift with a 60-minute break. The company is considering candidates local to the Virginia HQ and those based on the West Coast. The roles at FranConnect, LLC require experience in various technologies: * **Senior Product Designer:** Product Design, B2B SaaS, UX Solutions, Design System, Product Analytics, Collaboration, Communication, Problem-Solving, Research, Workflow Design, Customer Feedback, Engineering Collaboration, Adaptability, Independence, Offshore Teamwork, Consistency * **Senior Product Manager - Integrations:** Product Management, B2B SaaS, APIs, Webhooks, Integration Platforms, Collaboration, Engineering, Design, Problem Definition, Requirements Gathering, Delivery, Iteration, Success Metrics, Customer Impact, Technical Fluency, Marketplace Integrations * **Customer Support Specialist:** Customer Support, Technical Support, Communication Skills, Team Collaboration, Problem Solving, Time Management, Adaptability, Web-Based Applications, Database Applications, Incident Management, Help Desk, Escalation Management, Customer Feedback, Technical Assistance, Software Solutions, Internet Concepts The Senior Product Designer - Core Products, Senior Product Manager - Integrations and Customer Support Specialist roles are all listed as on-site. FranConnect, LLC is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. The Customer Support Specialist role requires a 10 AM to 7 PM EST shift. 1. **What is the company culture like at FranConnect, LLC?** The company fosters an environment where innovation, transparency, and continuous learning are at the core of everything they do. The team is passionate, collaborative, and driven by a shared mission to empower franchise and multi-location businesses. 2. **Are there opportunities for growth at FranConnect, LLC?** Yes, employee growth is a priority, and the company values contributions and offers opportunities to be part of something bigger. 3. **What is the remote work policy for these roles?** The Senior Product Designer, Senior Product Manager - Integrations and Customer Support Specialist are all on-site positions. 4. **Are there opportunities to work with international teams?** Yes, the Senior Product Designer and Senior Product Manager - Integrations roles require collaborating with offshore engineering teams in India. 5. **What are the required qualifications for the Customer Support Specialist role?** Candidates must have 1-5 years of experience in customer support, help desk, or technical support.