About this role
Description
Who is FranConnect?
FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For 25+ years, the FranConnect AI-powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti’s, Gold’s Gym, Neighborly, and Papa John's rely on FranConnect to expand locations, streamline unit operations, enhance collaboration, and improve profitability. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on FranConnect, visit www.franconnect.com.
Why Join Us
At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.
Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we’d love to have you on our team!
Primary Duties & Responsibilities
- Design features and workflows for complex, data-rich B2B SaaS products.
- Partner with Product Managers to translate requirements into intuitive UX solutions.
- Contribute to improving consistency across products by applying shared patterns and standards.
- Support the evolution of the design system through contributions and feedback.
- Conduct research using product analytics (e.g., Pendo) and customer feedback.
- Collaborate with Engineering teams, including offshore partners in India, to deliver high-quality designs.
- Present design work and rationale to product leadership and customers.
Requirements
What We Are Looking For
- 3–5 years of product design experience, preferably in B2B SaaS
- Experience designing complex workflows or operations-focused software
- Portfolio demonstrating strong UX fundamentals and problem-solving skills
- Ability to work independently with guidance and feedback from senior designers
- Strong communication and collaboration skills
- Experience working with offshore engineering teams in India is a major plus
- Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments
Other facts
About FranConnect, LLC
FranConnect is the leading franchise management software provider. For nearly twenty years, the FranConnect platform has served as the Sales, Operations, and Marketing backbone for over 1500 brands and multi-location businesses worldwide. Nine of the Franchise Times Top 10 Fastest Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global operations in Australia, Canada, Colombia, India and the US. For more information on FranConnect, visit www.franconnect.com.
What you'll do
- The Senior Product Designer will design features and workflows for complex, data-rich B2B SaaS products and partner with Product Managers to create intuitive UX solutions. They will also contribute to the design system and collaborate with engineering teams to deliver high-quality designs.
Ready to join FranConnect, LLC?
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