Five Star Bank

Five Star Bank, a banking institution, is currently hiring for multiple positions. With a company size of 501-1,000 employees, the bank is seeking to expand its team. Five Star Bank has three open positions available: * **Collection Adjuster 1 - Consumer:** This on-site position in the Retail Lending – Collections department, reports to the Consumer Collection Manager. The Collection Adjuster 1 is responsible for managing delinquency to acceptable levels. The role involves working with borrowers, providing financial counseling, and implementing repayment plans. Essential functions include contacting borrowers, obtaining information, resolving delinquency, creating repayment plans, and providing assistance to ensure accurate borrower information. Candidates must have a High School Diploma or equivalent and 2+ years of experience in Collection, Banking, Customer Service, Call Center, Sales, Auto Financing, Collection Agency, Law Firm, or Credit Union. An Associate Degree is preferred, as well as similar prior experience. * **Senior Product Manager - Consumer Deposits:** This position is a hybrid role. The Senior Product Manager is responsible for the development, design, pricing, and management of Consumer Deposit products. Key responsibilities include product strategy, development and management, analysis and insights, regulatory compliance, financial management, cross-functional collaboration, and customer experience. Required qualifications include a Bachelor’s Degree in Business Administration, Finance, Marketing, or a related field, along with 7+ years in Product Management, or a combination of Consumer Banking experience. The preferred qualifications are a Master’s Degree and 10+ years’ experience in Consumer Banking Product Management. * **Sales & Service Associate:** This on-site position involves supporting daily banking needs, delivering financial guidance, opening new accounts, promoting digital tools, and participating in community outreach. Candidates require a High School Diploma or GED and at least 2 years of customer-facing experience in banking, retail, hospitality, or sales. Registration with the Nationwide Mortgage Licensing System (NMLS) is required. Based on the job listings, Five Star Bank utilizes the following technologies: * **Collection Adjuster 1 - Consumer:** The role requires working knowledge of Microsoft Office, Windows operating system, and Excel applications. * **Senior Product Manager - Consumer Deposits:** This role requires fluency in standard Microsoft Office tools, in particular Excel. * **Collection Adjuster 1 - Consumer:** The tech stack includes Communication Skills, Customer Service, Collection Practices, Negotiation Skills, Organizational Skills, Analytical Ability, Problem Solving, Attention to Detail, Financial Counseling, Repayment Plans, Regulatory Knowledge, Teamwork, Data Interpretation, Skip Tracing, Microsoft Office, and Banking Software. * **Senior Product Manager - Consumer Deposits:** The tech stack includes Product Management, Market Research, Financial Analysis, Regulatory Compliance, Cross-Functional Collaboration, Customer Experience, Project Management, Analytical Skills, Communication Skills, Team Leadership, Risk Management, Product Development, Data Analysis, Strategic Planning, Stakeholder Engagement, and User Research. * **Sales & Service Associate:** The role requires Customer Service, Sales, Communication Skills, Financial Guidance, Digital Tools, the ability to be a Team Player, Detail-Oriented, Self-Motivated, and Adaptable. Five Star Bank offers a mix of work environments. The Sales & Service Associate and Collection Adjuster 1 positions are on-site, while the Senior Product Manager - Consumer Deposits is a hybrid role. Here are some frequently asked questions about working at Five Star Bank: 1. **What are the physical requirements for the Sales & Service Associate position?** The Sales & Service Associate position requires the ability to stand for prolonged periods, lift between 1–10 lbs regularly, and occasionally up to 30 lbs, as well as extensive computer and phone use. 2. **What kind of experience is required for the Collection Adjuster 1 position?** Candidates for the Collection Adjuster 1 position need 2+ years of experience in Collection, Banking, Customer Service, Call Center, Sales, Auto Financing, Collection Agency, Law Firm, or Credit Union. 3. **What education is required for the Senior Product Manager role?** A Bachelor’s Degree in Business Administration, Finance, Marketing or a related field is required. 4. **What are the essential functions of the Senior Product Manager - Consumer Deposits role?** The essential functions include Product Strategy, Product Development and Management, Analysis and Insights, Regulatory Compliance, Financial Management, Cross-functional Collaboration, Sales, Marketing and Communication Support, Customer Experience and Service, Product Lifecycle Management, and serving as a Subject Matter Expert (SME). 5. **What are the working hours of a Sales & Service Associate?** Branch schedules vary, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required.