About this role
Join the Five Star Bank Team as a Sales & Service Associate
At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, you’ll do more than handle transactions — you’ll be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions.
What You’ll Do
- Support Daily Banking Needs: Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy.
- Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers’ financial goals and recommend appropriate solutions.
- Open New Accounts: Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards.
- Promote Digital Tools: Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs).
- Represent Five Star: Participate in local events and branch outreach to strengthen our connection to the community.
- Refer with Purpose: Identify complex needs and connect clients to Relationship Bankers or other business partners.
- Ensure Compliance: Follow regulatory requirements, bank policies, and operational procedures — including assigned compliance training.
- Maintain Operational Excellence: Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations.
What We’re Looking For
- High School Diploma or GED required.
- At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales.
- Confidence balancing service and sales responsibilities with a customer-first approach.
- Excellent communication skills with a consultative mindset.
- Comfort using digital tools and helping others navigate technology.
- A team player who is detail-oriented, self-motivated, and adaptable.
Licensing
- Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations.
- Familiarity with banking or teller systems is a plus; training and support are provided.
Physical Requirements
- Ability to stand for prolonged periods.
- Ability to lift between 1–10 lbs regularly, occasionally up to 30 lbs.
- Extensive computer and phone use.
- Ability to travel between office locations as needed.
- Repetitive motions may be required.
Schedule
- Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs.
- May involve occasional travel to nearby branch locations based on staffing needs.
Why Five Star Bank
- Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
- Career Growth: Clear advancement opportunities into roles such as Relationship Banker.
- Stability: Being in business for over 200 years.
- Comprehensive Benefits:
- 17 Days of PTO and 11 Company-Paid Holidays
- Medical, Dental, and Vision Insurance
- Health Savings and Flexible Spending Accounts
- Retirement Savings Accounts including Pension and 401(k) Plans
- Company-Paid Life Insurance and Disability Coverage
- Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
- Tuition Reimbursement and Employee Referral Program
- Wellness Reimbursement and Star Volunteer Program
- Employee Banking Perks
Ready to make a difference? Apply today and join a team that values service, community, and growth.
The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Other facts
About Five Star Bank
Five Star Bank has grown and evolved in its more than 200-year history, but our focus on taking care of our customers and communities has never wavered. That’s because we understand that by keeping the people of Five Star’s well-being at the heart of everything we do, our team, our customers, and our communities will thrive and realize their dreams.
Five Star Bank provides consumer and commercial banking and lending services to individuals, municipalities and businesses through banking locations spanning Western and Central New York, in addition to a commercial loan production office serving the Mid-Atlantic region. Five Star Bank and its affiliate Courier Capital, LLC are subsidiaries of Financial Institutions, Inc. (NASDAQ:FISI), an innovative financial holding company with approximately 600 employees who work together in an environment of trust, integrity and mutual respect.
What you'll do
- As a Sales & Service Associate, you will support daily banking needs, process transactions, and deliver personalized financial guidance to customers. You will also assist in opening new accounts and promote digital banking tools.
Ready to join Five Star Bank?
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