Evans Transportation Services, Inc

Transportation, Logistics, Supply Chain and Storage51-200 employeesWebsite

3

Open Roles

Evans Transportation Services, Inc is a company in the Transportation, Logistics, Supply Chain and Storage industry. With a team of 51-200 employees, the company currently has three open positions. Evans Transportation Services, Inc is currently hiring for the following on-site positions: * **Client Success Manager:** This role, reporting to the Vice President of Strategic Client Engagement, focuses on supporting Key Account Managers. Responsibilities include assisting with client support, financial accountability for client portfolios, selling creative solutions, and onboarding key accounts. The Client Success Manager will also be responsible for building relationships, problem-solving, and collaborating internally and externally. Essential functions include supporting the KAM team with data analysis, building reports, and assisting with projects to meet client timelines and drive value. This exempt, full-time position requires a Bachelor’s Degree and 3-5 years of related 3PL experience, with the potential for substituting experience for education. The position requires the ability to travel 50% or more. * **Account Manager:** Reporting to the Director of TL Account Management, the Account Manager will serve as the main point of contact for Truckload clients, and be responsible for communicating with clients and their suppliers, reviewing and processing customer orders, and ensuring timely delivery and customer satisfaction. The Account Manager is responsible for retaining and growing their assigned customers. Responsibilities include building strong client relationships, executing day-to-day transportation needs, building loads from customers, performing portal updates, identifying issues, responding to inquiries, providing quotes, managing bid boards, and maintaining accurate records. * **Claims Specialist:** Under the direction of the Claims Manager, the Claims Specialist is responsible for managing the day-to-day execution of freight claims on behalf of Evans’ customers. This includes managing the full lifecycle of a freight claim, from information collection to payment resolution. This role will work closely with internal teams, carriers, and customers to ensure claims are handled accurately and efficiently. The Claims Specialist will collect documentation, validate claims, file claims with carriers, negotiate settlements, and maintain accurate records. This non-exempt, full-time position requires an Associate’s or Bachelor’s Degree is preferred and 1–3 years of experience in a related field. The roles at Evans Transportation Services, Inc utilize the following technologies: * Client Support * Problem Solving * Relationship Building * Data Analysis * Communication * Organizational Skills * Transportation Management * Microsoft Office Suite * Power BI * Critical Thinking * Sales Support * Account Management * Business Insights * Market Intelligence * Creative Solutions * Claims Management * Transportation Management Software * Freight Quoting * Customer Relationship Management * Order Processing * Shipment Documentation * Customer Service * Data Reporting * Issue Identification * Process Improvement * Load Building * Portal Navigation * Attention to Detail * Negotiation Skills * Logistics All three listed positions are on-site roles. The work environment includes the use of a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and close-vision work are required. 1. **What are the required qualifications for the Client Success Manager role?** The Client Success Manager role requires a Bachelor’s Degree and 3-5 years of related experience with a 3PL. 2. **What type of experience is preferred for the Account Manager role?** Preferred qualifications include a Bachelor's degree, transportation experience, and working knowledge of Transportation Management Software (TMS). 3. **What are the responsibilities of the Claims Specialist?** The Claims Specialist manages the full lifecycle of freight claims, including documentation, filing, negotiation, and payment resolution, and works closely with internal and external partners. 4. **What are the physical demands of the positions?** All positions require the ability to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and close-vision work are required. 5. **Is travel required for any of the positions?** Travel is required for the Client Success Manager position at 50% or more. 6. **Are the Client Success Manager and Claims Specialist roles full-time?** Yes, both the Client Success Manager and Claims Specialist positions are full-time roles.