Description

THE POSITION

Under the direction of the Director of TL Account Management, this role will be the main point of contact for our clients that are primarily Truckload shippers. This position will be responsible for communicating with our clients and their suppliers. The review and processing of customer orders and complete execution for all shipments in their respective portfolio ensuring timely delivery and customer satisfaction. The Truckload Account Manager is responsible for retaining and growing their assigned customers.

ROLES AND RESPONSIBILITIES

·  Build strong relationships with customers and internal partners

· Execute day-to-day transportation needs

· Accepting and building loads from our customers. You will be responsible for understanding how our customers send us loads, acknowledging with the customer when received, and lastly building them accurately.

· Portal updates are mission critical for several our customers. You will learn how to provide true transparency to our customers on the status of their loads. This will require you to learn how to navigate through different customer portals and learn what they are expecting from us.

· Identify issues, utilize resources to determine the best course of action, and implement solutions

· Respond to customer inquiries and provide updates in a timely manner

· Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria

· Manage Customer Bid Boards/TMS Systems

· Understand customer processes and identify areas for improvement

· Respond to customer inquiries and provide updates in a timely manner

· Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria

· Maintain daily reporting schedule utilizing internal systems 

· Generate and maintain up-to-date and accurate customer records and shipment documentation

· Effectively communicate necessary changes or adaptations important to the customer shipments in a timely manner

· Process all inbound, outbound and return shipments using TMS (Mercury Gate) software and other tools for accurate and timely delivery

· Perform all other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Education: N/A

Experience / Training: Excellent critical thinking and problem-solving skills. Elevated level of organizational skills and ability to multi-task. Ability to read, write, type, and speak English fluently. 

Licenses / Certifications: N/A

Technology / Equipment: N/A

PERFERRED QUALIFICATIONS AND REQUIREMENTS

Education: Bachelor’s degree preferred. 

Experience / Training: Transportation experience and working knowledge. 

Licenses / Certifications: N/A

Technology / Equipment: Experience working in a Transportation Management Software (TMS). 

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORK ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.