Chesapeake Bank

Chesapeake Bank is a banking institution within the banking industry. The company has between 201-500 employees. Chesapeake Bank currently has three open positions. * **Customer Service Associate:** This on-site role involves providing customer service, assisting with transactions, and building relationships with customers. Responsibilities include engaging in conversations, providing advice, knowledge of bank products and services, and connecting customers to digital banking options. Requirements include a high school diploma or equivalent, 1 year of retail, sales, or customer service experience, 6 months of cash handling experience preferred, and basic Microsoft Office skills. * **Senior Credit Analyst:** This on-site position involves performing advanced credit analysis, mentoring junior analysts, and collaborating with commercial teams. The Senior Credit Analyst will analyze financial information, prepare reports, and ensure compliance with credit policies. Requirements include bank credit experience, a bachelor's degree in business administration/accounting/finance is preferred, and strong analytical skills. * **ACH Operations & Program Manager:** This on-site role oversees ACH operations, ensuring compliance with NACHA Operating Guidelines, and managing ACH program delivery. Responsibilities include training and guidance on ACH operations, risk mitigation, and overseeing system enhancements. Requirements include extensive knowledge of NACHA and Reg-E rules, Accredited ACH Professional (AAP) certification, and extensive experience in ACH products. The job postings for Chesapeake Bank mention the following technologies and skills: * **Customer Service Associate:** Customer Service, Cash Handling, Communication Skills, Sales Skills, Problem Solving, Teamwork, Organizational Skills, Multi-tasking, Analytical Skills, Interpersonal Skills, Flexibility, Mathematics, Digital Banking, Compliance, Relationship Building, Listening Skills * **Senior Credit Analyst:** Credit Analysis, Leadership, Mentoring, Financial Statements, Analytical Skills, Communication Skills, Team Collaboration, Process Improvement, Risk Management, Attention to Detail, Customer Service, Ethics, Adaptability, Confidentiality, Microsoft Office * **ACH Operations & Program Manager:** NACHA Rules, Risk Management, ACH Operations, Process Design, Leadership, Analytical Skills, Communication, Collaboration, Training, Coaching, Vendor Management, Project Management, Financial Analysis, Problem Solving, Automation, Compliance The Customer Service Associate, Senior Credit Analyst, and ACH Operations & Program Manager positions are all on-site roles. **What are the key responsibilities of a Customer Service Associate at Chesapeake Bank?** Customer Service Associates are responsible for engaging in conversations with customers, providing advice, having knowledge of bank products and services, and connecting customers to digital banking options. **What qualifications are required for the Senior Credit Analyst position?** The Senior Credit Analyst position requires bank credit experience and a bachelor's degree in Business Administration/Accounting/Finance is preferred. **What are the responsibilities of the ACH Operations & Program Manager?** The ACH Operations & Program Manager is responsible for ensuring compliance with NACHA Operating Guidelines, managing ACH program delivery, training, coaching, and risk mitigation. **What kind of experience is preferred for a Customer Service Associate?** 1 year of retail, sales, or customer service experience and 6 months of cash handling experience is preferred. **What certifications are preferred for the ACH Operations & Program Manager position?** An Accredited ACH Professional (AAP) certification and Accredited Payments Risk Professional (APRP) certification is preferred but may be obtained after hiring.