Cerbo OptiMantra

Technology, Information and Internet11-50 employeesWebsite

3

Open Roles

Cerbo OptiMantra is a technology company operating in the Technology, Information and Internet industry. The company currently has 11-50 employees. Cerbo OptiMantra is currently hiring for three open positions: **1. Customer Support Specialist:** This remote position involves addressing customer support cases via phone, email, and video calls. Responsibilities include supporting clinical workflows, practice management, integration connectivity, payment processing, and basic technical issues. The role also requires supporting the testing of new features, preparing knowledge base articles and videos, and assisting with customer training. The ideal candidate will have strong problem-solving and troubleshooting skills, a customer-service mindset, and comfort with technology, including scheduling tools, Excel, and database technologies. Prior experience with EMR/practice management platforms or experience in a help desk, IT, or a medical office is also preferred. **2. Software Engineer:** This fully remote role involves developing and maintaining scalable, cloud-based software solutions. The Software Engineer will work closely with senior engineers and cross-functional teams to deliver high-quality features and improvements. Primary responsibilities include developing and maintaining full-stack applications using PHP and Laravel, writing clean and testable code, participating in code reviews, supporting application deployment, and collaborating with cross-functional teams. The candidate must have experience with tools such as Git, Docker, and Kubernetes, and experience with one or more cloud providers such as AWS, Azure, or Google Cloud. Demonstrated experience using AI coding assistants is required. A bachelor’s degree in Computer Science or a related field (or equivalent experience) is required. **3. SMB Implementation Manager:** This remote, full-time position requires leading the onboarding process for new small and medium-sized medical clinics. The SMB Implementation Manager will deliver training sessions, walk clinics through system setup, and simplify complex workflows. The role also includes owning the customer relationship during onboarding, monitoring progress, and collaborating with internal teams. Candidates should have 2+ years of SaaS onboarding experience or hands-on EHR/practice operations experience. The following technologies are mentioned in the job postings: * **Customer Support:** Customer Support, Problem-Solving, Troubleshooting, Process Improvement, Customer Service, Technology Comfort, EMR, Practice Management, Help Desk, IT, Medical Office, Scheduling Tools, Excel, Database Technologies * **Software Engineer:** PHP, Laravel, Git, Docker, Kubernetes, AWS, Azure, Google Cloud, AI Coding Assistants, Cloud Technologies, Software Development, Full-Stack Development, User Experience * **SMB Implementation Manager:** SaaS Onboarding, EHR Experience, Customer Success, Project Management, Training, Communication, Problem Solving, Organization, Time Management, Curiosity, Empathy, Customer-First Mindset All three open positions offer a fully remote work arrangement, allowing employees to work where they thrive. Here are some frequently asked questions about working at Cerbo OptiMantra: **1. What benefits does Cerbo OptiMantra offer?** Cerbo OptiMantra offers competitive compensation, comprehensive benefits packages, excellent PTO, and a 401(k) with employer match. Short-Term and Long-Term Disability Insurance are also offered. **2. What is the remote policy for the open positions?** All three open positions are fully remote. **3. What is the pay range for the Software Engineer position?** The Software Engineer position offers a competitive compensation of $140k annually + performance-based bonus. **4. What are the key responsibilities for the SMB Implementation Manager role?** The SMB Implementation Manager will lead the onboarding process, deliver engaging training sessions, simplify complex workflows, own the customer relationship during onboarding, monitor progress, and collaborate with internal teams. **5. What is the company size?** Cerbo OptiMantra currently has 11-50 employees. **6. What are the required skills for the Software Engineer role?** The Software Engineer role requires experience with PHP, Laravel, Git, Docker, and Kubernetes. Experience with AWS, Azure, or Google Cloud is required. Demonstrated experience using AI coding assistants is also required.