Carousell Group

Carousell Group, a company in the Software Development industry, is currently seeking talented individuals to join their team. With a company size of 501-1,000 employees, Carousell Group is a leading multi-category platform for secondhand in Greater Southeast Asia. Carousell Group currently has 3 open positions: * **Marketing Operations Intern (Feb 2026 Intake):** This on-site internship in Kuala Lumpur requires candidates to start in February 2026 and commit for at least 6 months. The intern will implement marketing campaigns across CRM channels, monitor user behavior, analyze campaign data, liaise with internal stakeholders, identify test and learn opportunities, and execute CRM campaigns. Candidates should be studying for a Marketing, Media/Communications, or Business-related degree/diploma and possess strong written and verbal communication skills in English. Comfort with numbers, HTML codes, and Google Suite (Docs, Sheets, Slides) is also required. A keen interest in Carousell and secondhand marketplaces is essential. * **Customer Operations Analyst:** This on-site position in Jakarta focuses on customer operations and live chat, data analysis and reporting, promotion, and operational models, and process improvement and coordination. The role requires a minimum of 1-2 years of experience in operations, customer service, or data analysis. Strong analytical skills, proficiency in Google Sheets/Excel, and excellent written communication skills are essential. Experience in e-commerce, retail, or tech startups is a plus. * **Frontliner (Offline Store):** Based in Jakarta, this on-site role focuses on sales ops. Responsibilities include assisting customers, maintaining the store, and handling transactions. This role requires experience in the retail sector and strong sales and communication skills, as well as the ability to assess phone conditions. Basic knowledge of mobile technology is also required. The positions require proficiency in a range of technologies, including: * **Marketing Operations Intern:** Marketing, Media/Communications, Business, Written Communication, Verbal Communication, Project Management, Data Analysis, CRM, Google Suite, HTML, Creative Problem Solving, Teamwork, Adaptability, User Engagement, Campaign Management. * **Customer Operations Analyst:** Customer Operations, Data Analysis, Reporting, Promotion Modeling, Process Improvement, Google Sheets, Excel, Customer Experience. * **Frontliner (Offline Store):** Customer Service, Sales, Retail Experience, Communication Skills, Inventory Management, Cash Handling, Problem Solving, Proactive, Time Management, Mobile Technology Knowledge. The available positions offer on-site work arrangements. The Marketing Operations Intern position is based in Kuala Lumpur, the Customer Operations Analyst in Jakarta, and the Frontliner (Offline Store) role is also located in Jakarta. Here are some frequently asked questions about working at Carousell Group: 1. **How many open positions are there currently at Carousell Group?** There are 3 open positions. 2. **What is the remote work policy for these open positions?** The roles are on-site. 3. **What are the required skills for the Customer Operations Analyst position?** Strong analytical skills, proficiency in Google Sheets/Excel, and excellent written communication skills are essential. 4. **What qualifications are required for the Frontliner (Offline Store) position?** Experience in the retail sector and strong sales and communication skills, as well as the ability to assess phone conditions. Basic knowledge of mobile technology is also required. 5. **Where is the Marketing Operations Intern position located?** The position is in Kuala Lumpur, Malaysia. 6. **What software is needed for the Marketing Operations Intern position?** The intern must be comfortable with Google Suite (Docs, Sheets, Slides), numbers and HTML codes. 7. **What skills should a candidate have for the Customer Operations Analyst?** Candidates for the Customer Operations Analyst should have skills in Data Analysis, Customer Experience and Reporting.