Summary
Location
Karawaci
Type
full-time
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About this role
Deskripsi Perusahaan
About Carousell Group
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.
Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).
Visit www.laku6.com/ for more information.
Uraian Pekerjaan
- Menyambut, memahami, dan membantu pelanggan menemukan handphone secondhand yang tepat.
- Menjaga toko agar tetap rapi, bersih, dan menarik secara visual. Memastikan semua handphone dan aksesori ditata dengan baik, diberi harga, serta stok selalu tersedia untuk pelanggan.
- Mengawasi operasi harian toko, termasuk tugas pembukaan dan penutupan, menangani transaksi tunai dan kartu, serta memastikan kepatuhan terhadap kebijakan dan prosedur toko.
- Membantu menilai kondisi handphone secondhand dan pastikan sesuai dengan standar perusahaan untuk dijual kembali. Pastikan semua handphone berfungsi dengan baik, bersih, dan bebas dari kerusakan besar.
- Memberikan layanan pelanggan dengan menanggapi keluhan atau masalah secara cepat. Tangani pengembalian, penukaran, dan pertanyaan jual lainnya.
- Mencatat penjualan, tingkat inventaris, dan transaksi pelanggan dengan akurat. Melaporkan masalah atau kebutuhan kepada manajemen, seperti restock atau perbaikan handphone.
- Mempromosikan penawaran, diskon, atau stok baru kepada pelanggan untuk meningkatkan penjualan. Menawarkan aksesori tambahan atau layanan (misalnya, garansi, casing handphone) jika memungkinkan.
Kualifikasi
- Memiliki pengalaman di bidang ritel. Pengalaman di bidang handphone, elektronik, atau barang secondhand akan menjadi nilai tambah.
- Kemampuan penjualan yang kuat dengan pengalaman memenuhi atau melampaui target penjualan.
- Kemampuan komunikasi yang sangat baik dan dapat melayani pelanggan.
- Kemampuan dalam menilai kondisi dan fungsi handphone secondhand.
- Bermotivasi tinggi, proaktif, dan mampu bekerja secara mandiri.
- Keterampilan dan kemampuan mengelola banyak tugas dengan efisien.
- Nyaman dalam menangani pembayaran, memproses transaksi, dan menggunakan sistem point-of-sale (POS)/invoicing jika ada.
- Pengetahuan dasar tentang handphone, termasuk merek populer, model, dan teknologi mobile.
- Dapat bekerja dengan jam kerja fleksibel, termasuk akhir pekan dan hari libur.
Informasi Tambahan
By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.
By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.
Other facts
About Carousell Group
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice.
Founded in Singapore by Siu Rui, Marcus and Lucas back in August 2012, the Group operates across seven key markets under the brands including Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial. Together, we serve tens of millions of monthly active users, defining the recommerce experience regionally.
Our growth is backed by global investors, including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners (formerly known as Sequoia Capital India).
We are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact.
Page Guidelines:
This space is dedicated to professional networking, thought leadership, and sharing insights about our technology, culture, and sustainability journey.
To keep this space professional and positive, please:
✅ Be respectful. We encourage open and constructive engagement.
✅ Stay relevant. Keep discussions focused on Carousell’s mission, technology, industry insights, and career opportunities.
🚫 No spam or promotional content.
🚫 Do not post content that harasses, defames, incites, or promotes violence towards others.
For customer support inquiries, please visit our Official Help Centre: https://support.carousell.com/hc/en-us/requests/new.
We reserve the right to remove any comments or block users who violate LinkedIn’s Professional Community Policies.
What you'll do
- The Frontliner is responsible for welcoming customers, assisting them in finding the right secondhand mobile phones, and maintaining the store's cleanliness and organization. They will also oversee daily store operations, handle transactions, and ensure compliance with store policies.
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