Cariloop

Cariloop is a company operating in the Health and Human Services industry. With a team of 51-200 employees, Cariloop is currently hiring for three open positions. Cariloop has three remote positions available: * **Quality Assurance Engineer:** This remote position requires a candidate to ensure the quality and reliability of Cariloop's applications. Responsibilities include developing and executing test plans, test cases, and automated tests, as well as conducting various types of testing. Collaboration with different teams and continuous improvement of the QA framework are also key aspects of this role. * **Care Coach:** As a Care Coach, you will provide guidance, resources, and support to individuals navigating the complexities of caregiving. The Care Coach will evaluate member needs, provide one-on-one coaching, and educate members on available resources. Key responsibilities include assisting members with navigating various matters related to caregiving and providing timely support. * **Product Technical Support Specialist:** This remote role involves providing technical support for Cariloop's SaaS platform users, as well as platform setup and configuration for customers. Responsibilities include triaging and resolving user issues, providing troubleshooting, and maintaining accurate records. This role also includes collaborating with cross-functional teams and maintaining in-depth product knowledge. The positions require knowledge in a range of technologies. * **Quality Assurance Engineer:** Requires knowledge of software QA methodologies, SQL, scripting, Agile, and Software Development Lifecycle. Experience with test automation frameworks like Playwright or Cypress is preferred. * **Care Coach:** This role does not list required tech skills. * **Product Technical Support Specialist:** The position requires a solid understanding of Jira and Jira workflows/other customer support systems. Proficiency with MongoDB and/or other databases and ETL skills is preferred. Cariloop offers a remote work environment for all three open positions. The company embraces a virtual work culture that promotes collaboration, flexibility, and inclusivity. Here are a few questions about working at Cariloop: 1. **What is Cariloop's mission?** Cariloop's mission is to ensure that no one goes through caregiving alone. 2. **What is the remote work policy?** All three positions are fully remote. 3. **What are the preferred qualifications for the Quality Assurance Engineer position?** Preferred qualifications include experience with programming languages such as Javascript, Python, or C# and experience with test automation frameworks like Playwright or Cypress. 4. **What are the responsibilities of a Product Technical Support Specialist?** Product Technical Support Specialists provide technical support, triage issues, and perform platform setup and configuration for customers. 5. **What benefits does Cariloop offer?** The comprehensive benefits package offers comprehensive medical, dental, and vision insurance coverage; employer contributions to 401k retirement plans and Health Savings Accounts (HSA); company-sponsored life, short-term, and long-term disability insurance; annual subsidies across a variety of care needs; flexible time-away policy and 14 paid company holidays yearly; quarterly mental health days, paid volunteer time away, and fully paid caregiver leave. 6. **What are the required qualifications for the Care Coach role?** Required qualifications include an active license and/or certification in your area of expertise, such as LSW, LMSW, LCSW, LPN, RN, LNHA, CCM, COTA, OT, RT, or PT, and 5+ years of experience providing caregiver support, managing care coordination, or working in a clinical, social work, or healthcare administration setting.