BrightKey, Inc

Business Consulting and Services201-500 employeesWebsite

3

Open Roles

BrightKey, Inc is a business consulting and services company with 201-500 employees. The company is currently hiring for three open positions. BrightKey, Inc is currently seeking motivated individuals for Call Center Representative positions. There are three available Call Center Representative roles. One role is for a Call Center Representative specializing in financial and accounting-related services. This on-site position offers a salary of $18 - $21 USD per hour. The responsibilities include answering incoming calls and responding to emails, assisting customers with inquiries related to memberships, orders, and payment processing, and maintaining detailed records. Experience in a call center, strong customer service skills, and Microsoft Excel proficiency are ideal, with financial or banking experience considered a plus. The schedule is on-site, Monday through Friday, from 8:30 am to 5:00 pm. Another role is for a Call Center Representative, second shift. This on-site position also offers a salary of $19 - $21 USD per hour. Key responsibilities include serving as the first point of contact, assisting with account management tasks, and resolving member concerns. The position requires excellent communication and problem-solving skills. The second shift hours are 12:30 pm - 9:00 pm, Monday through Friday. The third role is a general Call Center Representative position, offering a salary of $18 - $21 USD per hour. This on-site position's responsibilities mirror the second role. The schedule is on-site, Monday through Friday. The Call Center Representative roles require proficiency in several areas. Experience with Customer Service, Communication Skills, Problem Solving, and Attention to Detail are essential. Other technologies needed include: Microsoft Excel, CRM Systems, Payment Processing, Accounts Receivable, Financial Reporting, Email Management, Call Handling, Billing Resolution. All Call Center Representative positions are on-site in Annapolis Junction, MD. The work week is Monday through Friday, 40 hours a week. **1. What are the key responsibilities of a Call Center Representative at BrightKey, Inc?** The key responsibilities include answering incoming calls and emails, assisting customers with inquiries, resolving issues, and maintaining accurate records of member interactions. **2. What is the salary range for the Call Center Representative positions?** The salary for all Call Center Representative positions is $18 to $21 USD per hour. **3. What benefits does BrightKey, Inc offer?** BrightKey, Inc offers Medical, Dental, Vision, Pet and other Insurance options, participation in a company 401k program, paid time off, and 10 paid holidays. **4. Where are the Call Center Representative positions located?** All Call Center Representative positions are located in Annapolis Junction, MD. **5. What are the ideal qualifications for the Call Center Representative (Financial / Accounting Related Services) role?** The ideal experience includes prior call center experience, excellent customer service skills, and banking or financial services experience. Experience with CRM systems such as Salesforce and strong Microsoft Excel skills are also preferred. **6. What are the working hours for the second shift Call Center Representative?** The second shift for the Call Center Representative position is 12:30 pm - 9:00 pm, Monday through Friday.