Call Center Representative (Financial / Accounting Related Services)
full-time•Columbia•$0k - $0k
Summary
Location
Columbia
Salary
$0k - $0k
Type
full-time
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About this role
BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional support and service to our valued customers. In this fast-paced environment, you will be the friendly and knowledgeable voice assisting with inquiries, resolving issues, and ensuring a positive customer experience. Your dedication and communication skills will help uphold our commitment to outstanding service. 
Job Description:
As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.
Schedule, Benefits, & Compensation:
Ideal Experience for the Position (not required):
Key Responsibilities of the Call Center Representative:
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
CSP-012126FS
Call Center Representative
Customer Service
Financial
Accounts Receivable
Job Description:
As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.
Schedule, Benefits, & Compensation:
- On-Site, First shift, Monday through Friday - 40 hours per week
- Shift: 8:30am – 5:00pm
- Location: Annapolis Junction, MD
- Medical, Dental, Vision, Pet and other Insurance options
- Participation in a company 401k program
- Paid Time off and 10 paid holidays
- Pay is $18.00 to $21.00 per hour
Ideal Experience for the Position (not required):
- Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus!
- Experience with CRM systems such as Salesforce
- Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting
- Strong Microsoft Excel skills
- Experience with Accounts Receivable Processing
Key Responsibilities of the Call Center Representative:
- Answer incoming calls and respond to emails in a timely and professional manner.
- Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support.
- Maintain a high level of product and service knowledge to effectively support customers.
- Document all customer interactions and update records accurately in the database.
- Lockbox processing, payment processing and reconciliation.
- Providing customers with reports including financial information.
- Identify and escalate priority issues to the appropriate team members or departments.
- Follow up with customers to ensure their concerns are resolved to their satisfaction.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Experience in a call center or customer service role is ideal.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and emails with professionalism and efficiency.
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
- Compassionate and empathetic, with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing priorities and tasks.
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
CSP-012126FS
Call Center Representative
Customer Service
Financial
Accounts Receivable
Other facts
Tech stack
Customer Service,Communication Skills,Problem Solving,Attention to Detail,Microsoft Excel,CRM Systems,Payment Processing,Accounts Receivable,Financial Reporting,Empathy,Teamwork,Independence,Adaptability,Professionalism,Time Management,Documentation
About BrightKey, Inc
You can call on us for any of a wide range of solutions from call center services to mailing campaigns or turn to us as your full-service turnkey partner to handle any aspect of your business start-to-finish. Whether you use one of our three state-of-the-art facilities or bring us in for an on-site project, we work as a seamless extension of your team. We specialize in publication, subscription, meeting registration and membership programs.
Team size: 201-500 employees
Website: https://www.brightkey.net
LinkedIn: Visit
Industry: Business Consulting and Services
Founding Year: 1988
What you'll do
- The Call Center Representative will answer incoming calls and respond to emails, assisting customers with inquiries and resolving issues. They will document customer interactions and maintain a high level of product and service knowledge.
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Frequently Asked Questions
What does BrightKey, Inc pay for a Call Center Representative (Financial / Accounting Related Services)?
BrightKey, Inc offers a competitive compensation package for the Call Center Representative (Financial / Accounting Related Services) role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Call Center Representative (Financial / Accounting Related Services) do at BrightKey, Inc?
As a Call Center Representative (Financial / Accounting Related Services) at BrightKey, Inc, you will: the Call Center Representative will answer incoming calls and respond to emails, assisting customers with inquiries and resolving issues. They will document customer interactions and maintain a high level of product and service knowledge..
Why join BrightKey, Inc as a Call Center Representative (Financial / Accounting Related Services)?
BrightKey, Inc is a leading Business Consulting and Services company. The Call Center Representative (Financial / Accounting Related Services) role offers competitive compensation.
Is the Call Center Representative (Financial / Accounting Related Services) position at BrightKey, Inc remote?
The Call Center Representative (Financial / Accounting Related Services) position at BrightKey, Inc is based in Columbia, Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Call Center Representative (Financial / Accounting Related Services) position at BrightKey, Inc?
You can apply for the Call Center Representative (Financial / Accounting Related Services) position at BrightKey, Inc directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about BrightKey, Inc on their website.