Black Diamond Experts

Construction51-200 employeesWebsite

3

Open Roles

Black Diamond Experts is a growing local Utah-based residential service company in the construction industry, specializing in electrical, plumbing, and HVAC services. With a team of 51-200 employees, Black Diamond Experts is focused on serving the Wasatch Front and St. George, Utah, while prioritizing employee satisfaction. Black Diamond Experts currently has three open positions. These on-site roles are located in Salt Lake City, UT 84116. * **Dispatcher:** This mid-level role involves coordinating and managing service calls for electrical, plumbing, and HVAC departments. Responsibilities include scheduling appointments, assigning technicians, communicating with customers and service personnel, and maintaining records. * **Electrical Service Technician:** This position focuses on installing, maintaining, troubleshooting, and repairing residential electrical systems and components. Duties include reading blueprints, ensuring work meets building codes, and communicating with customers. * **Plumbing Service Technician:** This role involves diagnosing and repairing plumbing issues, installing and maintaining plumbing components, and ensuring adherence to local plumbing codes and safety standards. Service Technicians will also provide customer service, complete service reports, and manage truck inventory. Based on the job listings, Black Diamond Experts utilizes the following technologies: * **Dispatcher:** Scheduling and dispatch software (e.g., ServiceTitan, FieldEdge, Housecall Pro), Microsoft Office Suite (Outlook, Word, Excel), Google Workspace, and communication skills. * **Electrical Service Technician:** Electrical installations, troubleshooting, blueprint reading, wiring, panel upgrades, customer communication, and safety protocols. * **Plumbing Service Technician:** Plumbing, customer service, diagnostics, repair, installation, maintenance, safety standards, communication, service reports, and inventory management. The Dispatcher and Electrical Service Technician roles are on-site positions. The Plumbing Service Technician role is also on-site, and technicians will be dispatched directly from their homes with a work vehicle included. The Plumbing Service Technician position also involves up to 25% travel. Here are some frequently asked questions about working at Black Diamond Experts and the current job openings: 1. **What benefits are offered to employees?** Benefits include health benefits (medical, dental, vision, life insurance, and long and short-term disability), 401(k) retirement with company match, weekly pay with incentives and bonuses, company events and parties, holiday pay, vacation pay, and paid time off, and paid training. 2. **What are the requirements for the Dispatcher position?** Job requirements include a pre-employment background check, pre-employment drug screen, a valid driver's license or reliable transportation, a high school diploma or equivalent (GED), experience in scheduling and dispatch software, competence with Microsoft Office Suite and Google Workspace, typing speed of 35+ WPM, strong verbal and written communication skills, excellent phone etiquette, and the ability to handle difficult situations. 3. **What qualifications are needed for the Electrical Service Technician role?** Job requirements include a pre-employment background check, pre-employment drug screen, a valid driver's license, a clean driving record, and 3-5 years of residential service experience. 4. **What does the Plumbing Service Technician role entail?** The primary duties of a Service Technician will include diagnosing and repairing plumbing issues, as well as installing and maintaining pipes, faucets, and other plumbing components. They will also provide customer service, complete service reports, and manage truck inventory. 5. **Are pre-employment checks required?** Yes, all three job postings require pre-employment background checks and drug screens.