About this role
Job DetailsJob Location: Black Diamond Experts - SALT LAKE CITY, UT 84116Travel Percentage: NoneJob Category: Mid Level
Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah’s market by servicing the Wasatch Front while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets.
Position Overview:
A dispatcher plays a vital role in coordinating and managing service calls for various home maintenance and repair departments, such as plumbing, HVAC or electrical services. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.
We offer:
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
401(k) retirement with company match
Weekly pay with incentives and bonuses
Company events & parties for individuals & families
Holiday pay, vacation pay, & paid time off
Paid Training
And much more...
Qualifications
Job Requirements:
Pre-employment Background Check
Pre-employment drug screen
Valid driver’s license or reliable transportation.
High school diploma or equivalent (GED)
Experience preferred in scheduling and dispatch software (e.g., ServiceTitan, FieldEdge, Housecall Pro)
Competent with Microsoft Office Suite (especially Outlook, Word, Excel) and Google Workspace
Typing speed of 35+ WPM is often required
Strong verbal and written communication skills
Excellent phone etiquette
Ability to calmly handle difficult or emergency situations
There is room to grow for the right candidate. We look forward to hearing from you.
Other facts
About Black Diamond Experts
Black Diamond Experts is a full service Electrical, Plumbing, Heating and Air contractor serving residential customers in Salt Lake, Utah, Weber, Davis, Tooele, Summit Counties, St. George, and the southwest area of Utah.
We are an award winning home repair service provider. Black Diamond Experts won the Best of State award in 2018 and has been honored to be Angie's List Super Service Award winner six years in a row from 2012 to 2017. We are rated A+ by the BBB.
Black Diamond Experts is growing rapidly and are hiring employees to fill many positions from electricians, plumbers, HVAC technicians to office support staff. You will find that working for Black Diamond Experts is a superior choice. Employees are treated like family members. Your opinions are respected and your excellent performance is duly rewarded. You will be compensated generously with a combination of hourly wage and bonus. Health, dental, vision, life insurance, personal and sick time off are available to all employees.
What you'll do
- The dispatcher coordinates and manages service calls for home maintenance and repair departments. Responsibilities include scheduling appointments, assigning technicians, and ensuring timely responses to customer requests.
Ready to join Black Diamond Experts?
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