Customer Success Manager (m/w/d)

This role is for a Customer Success Manager at Building Radar who will drive customer value from onboarding through long-term revenue impact, acting as a strategic Value Engineer for clients and internal teams. You’ll ensure fast time-to-value, increase product adoption, and help customers realize measurable commercial outcomes that support retention and expansion.

What you'll do

• Own onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.
• Drive product adoption and translate customer needs into scalable best practices.
• Manage commercial outcomes for your portfolio, including renewals, upsells, and churn mitigation.
• Build and maintain trusted relationships with key decision-makers focused on business outcomes.
• Plan and run enablement, trainings, and workshops to lift customer operational excellence.
• Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth.
• Advocate customer needs internally and collaborate closely with Product to improve adoption and retention.
• Develop AI opportunities to accelerate processes and customer value where relevant.
• Contribute to CS playbooks and scalable processes that improve retention and Net Revenue Retention.

What Building Radar is looking for

• 1–3 years of Customer Success experience in a B2B SaaS company or equivalent consulting experience.
• Proven success driving retention, renewals, and commercial expansion in customer portfolios.
• Strong consultative mindset with the ability to translate strategy into operational use cases.
• Sales and process affinity; comfortable working with modern sales orgs and revenue-focused metrics.
• Data-driven approach: use insights and performance data to demonstrate measurable customer value.
• Excellent communication and presentation skills in German and English (fluent, written and spoken).
• Willingness to travel for customer workshops and onsite onboarding.
• Relationship-building skills, diplomatic presence, and persistence in customer advocacy.