Founding Deployment Strategist
About this role
Join Auctor (YC X25) as a Founding Deployment Strategist to build the customer success function for an AI platform that is transforming professional services. In this foundational role, you will guide mid-market and enterprise clients through their entire post-sales journey—from onboarding to measurable value realization—while shaping the processes that power scalable growth.
What youll do
- Lead onboarding and adoption, running tailored trainings to help customers realize value quickly.
- Own the customer lifecycle post-sale with a focus on adoption, retention, and product usage.
- Engage deeply with technical and business stakeholders, from individual contributors to C-Suite, on workflows, integrations, and security controls.
- Track and deliver on success criteria across pilots, annual, and multi-year deals.
- Monitor account health, usage, and risk, intervening proactively to keep customers on track.
- Act as the voice of the customer, surfacing insights, blockers, and feedback to Product and Engineering.
- Develop the foundational playbooks and processes that define how Customer Success scales at Auctor.
What Auctor (YC X25) is looking for
- Proven experience guiding mid-market and enterprise customers through onboarding, adoption, and value realization.
- Comfort navigating both business and technical conversations with diverse stakeholders.
- Strong communication skills to engage effectively with individual contributors and executives.
- A background in customer success, deployment, or post-sales roles within fast-growing technology companies.
- Experience building foundational playbooks, processes, and success strategies from the ground up.
- Ability to monitor account health, identify risks, and intervene proactively to ensure strong customer outcomes.
Company at a glance
The company provides automation services for large-scale enterprise software implementations, specializing in deployment to streamline and optimize enterprise projects.
What happens next
Skip the application pile. I get you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, I get the call on your calendar. You just show up.
Know someone who'd be great for this?
