10 profiles in the first week.
Hired in 21 days.
How Superchat stopped screening and started hiring.
Hear it from Superchat
The company
Superchat brings WhatsApp, Facebook and Instagram into a single unified inbox, so teams stop switching tabs and start answering customers.
The company is growing fast. Which is a good problem, right up until it becomes a hiring problem.
At a glance
- Company
- Superchat
- What they build
- A unified inbox for WhatsApp, Facebook and Instagram
- Role hired
- Software Engineer
- Time to hire
- 21 days
The challenge
Growth meant open roles, and open roles meant applications. A lot of them.
A lot of applications, a lot of screening, a lot of interviews. And just not finding what we're looking for.
Sarah NehreHead of People at SuperchatVolume was never the issue. Every application costs someone an hour they should have spent building the product, and the shortlist still doesn't contain the right person.
Superchat didn't need more candidates. They needed the right ones.
Why Clera
Clera replaced the funnel with an introduction. Matched candidates arrive in Slack, one at a time, with the reasoning attached.
Candidates arrive in Slack
One profile at a time, with the reasoning attached. No dashboard to check, no pipeline to sort.
Accept or decline in one click
Every profile is a single decision. Hiring stops being a project and becomes a message you answer.
Calibration never stops
Clera stays in the loop while the search runs, tightening the target with every round of feedback.
I receive the information of the candidate via Slack. I can directly accept or decline.
Sarah NehreHead of People at SuperchatHiring stopped being a project the team had to carve time out for. It became a message they answered.
The results
Ten profiles landed in the first week. Superchat hired one of them, and closed the role in 21 days. Fewer candidates, each one worth the meeting.
- Day 0
The role goes over
One brief, one calibration call. No job post, no pipeline to set up.
- Days 1–7
Ten profiles land in Slack
One at a time, reasoning attached. Accept or decline, then Clera retunes.
- Day 21
Offer signed
A Software Engineer joins Superchat. The search closes.
Clera makes it super frictionless to find the right candidates.
Sarah NehreHead of People at SuperchatHiring for a role that's hard to fill?
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