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Jobs at Window World of Western & Central New York (Now Hiring) — 2 open

Window World of Western & Central New York logoWindow World of Western & Central New York

Customer Service Representative

Village of Depew, New York, United States · On-site

$20/hr–$25/hr

Entry level

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Health insurance Paid time off Training & development Join our Friendly & Positive Team! Are you someone with a positive a…

Skills: Customer Service, Phone Etiquette, CRM Software, Appointment Scheduling, Conflict Resolution

Window World of Western & Central New York logoWindow World of Western & Central New York

Customer Service Representative

Village of Depew, New York, United States · On-site

$20/hr–$25/hr

Entry level

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Health insurance Paid time off Training & development Join our Friendly & Positive Team! Are you someone with a positive a…

Skills: Customer Service, Phone Etiquette, CRM Software, Appointment Scheduling, Conflict Resolution

Window World of Western & Central New York logo

Customer Service Representative

Window World of Western & Central New York

Village of Depew, New York, United States • On-site

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Entry level

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  • $20/hr–$25/hr
  • Full-time
  • 401(k), 401(k) Matching, Performance Bonus, Competitive Salary, Employee Discounts, Health Insurance
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

Manage a high volume of inbound and outbound calls to schedule appointments and record customer data within a CRM. Resolve customer issues and prepare service call reports for technicians to ensure a positive customer experience.

Requirements

Seeking a positive, customer-focused individual with a team-oriented mentality. Candidates must be comfortable engaging with customers over the phone and maintaining accurate records.

Full job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
Join our Friendly & Positive Team!
Are you someone with a positive attitude who enjoys working with others? Do you thrive on providing friendly, welcoming customer service over the phone? If you're comfortable answering calls, engaging with customers, and ensuring they feel valued, we want you on our team!

What we are looking for...
We’re looking for a customer-focused, team-oriented individual who won’t just send calls to voicemail but will actively assist customers with enthusiasm. If you love making a great first impression and creating a warm, helpful experience for every caller, this role is for you!

We Offer
  • Comprehensive paid process and systems training to equip you with the necessary skills for success.
  • Paid time off and holidays for a healthy work-life balance.
  • Paid on-the-job training to continuously enhance your knowledge and expertise.
  • Performance-based pay and bonuses to recognize and reward your contributions.
  • Stable, full-time hours ensuring job security and consistent employment throughout the year.
  • Engaging team culture with regular events fostering camaraderie and collaboration.
Job Summary
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments, record customer data and manage the Service side of the business. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities 
  • Handle inbound and outbound calls using proper phone etiquette.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Schedule service appointments, product installations, and/or service appointments with both customers and Window World team.
  • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
  • Accurately create and update customer accounts and input records of customer interactions into customer relationship software (CRM)
  • Prepare customer service call reports for service technician.
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Compensation: $20.00 - $25.00 per hour


Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.” 

 

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

 

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

 

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.


Related keywords

Customer Relationship ManagementCRMInbound CallsOutbound CallsExterior RemodelingResidential RemodelingCustomer ExperienceService SchedulingPhone EtiquetteWindow World

About Window World of Western & Central New York

LinkedInVisit site

Bringing Comfort, Style, and Savings to Homes Across Western & Central New York

Industry
Residential Building Construction
Company size
11-50 employees
LinkedIn followers
7

𝓐𝓫𝓸𝓾𝓽 𝓤𝓼 Welcome to Window World of Western & Central New York! Locally owned and operated, we proudly serve homeowners across Buffalo, Jamestown, Rochester, and Syracuse with top-quality windows, doors, and more. As part of the nation’s largest exterior remodeler, we combine the strength of the Window World brand with a deep commitment to the communities we call home. Whether you're in Western New York or Central New York, our goal is the same: to provide beautiful, energy-efficient solutions that enhance the comfort and value of your home. 𝓞𝓾𝓻 𝓛𝓸𝓬𝓪𝓽𝓲𝓸𝓷𝓼 ✯ Window World of Buffalo [www.windowworldofbuffalo.com] ✯ Window World of Jamestown [www.windowworldofjamestown.com] ✯ Window World of Rochester [www.windowworldofrochester.com] ✯ Window World of Syracuse [www.windowworldofsyracuse.com] 𝓦𝓱𝔂 𝓒𝓱𝓸𝓸𝓼𝓮 𝓤𝓼? ✅ Locally Owned: As a local business, we understand the unique needs of our communities. ✅ High-Quality Products: Industry-leading windows and doors backed by exceptional warranties. ✅ Affordable Pricing: Beautiful home upgrades without breaking the bank. ✅ Experienced Team: Skilled professionals committed to your satisfaction from consultation to installation. 𝓒𝓸𝓷𝓷𝓮𝓬𝓽 𝓦𝓲𝓽𝓱 𝓤𝓼! Follow our page for tips on enhancing your home’s exterior, updates on local promotions, and success stories from customers across Western & Central New York. Whether you're upgrading your windows or transforming your home's curb appeal, we’re here to make your vision a reality!

View all jobs at Window World of Western & Central New York

About Window World of Western & Central New York

LinkedInVisit site

Bringing Comfort, Style, and Savings to Homes Across Western & Central New York

Industry
Residential Building Construction
Company size
11-50 employees
LinkedIn followers
7

𝓐𝓫𝓸𝓾𝓽 𝓤𝓼 Welcome to Window World of Western & Central New York! Locally owned and operated, we proudly serve homeowners across Buffalo, Jamestown, Rochester, and Syracuse with top-quality windows, doors, and more. As part of the nation’s largest exterior remodeler, we combine the strength of the Window World brand with a deep commitment to the communities we call home. Whether you're in Western New York or Central New York, our goal is the same: to provide beautiful, energy-efficient solutions that enhance the comfort and value of your home. 𝓞𝓾𝓻 𝓛𝓸𝓬𝓪𝓽𝓲𝓸𝓷𝓼 ✯ Window World of Buffalo [www.windowworldofbuffalo.com] ✯ Window World of Jamestown [www.windowworldofjamestown.com] ✯ Window World of Rochester [www.windowworldofrochester.com] ✯ Window World of Syracuse [www.windowworldofsyracuse.com] 𝓦𝓱𝔂 𝓒𝓱𝓸𝓸𝓼𝓮 𝓤𝓼? ✅ Locally Owned: As a local business, we understand the unique needs of our communities. ✅ High-Quality Products: Industry-leading windows and doors backed by exceptional warranties. ✅ Affordable Pricing: Beautiful home upgrades without breaking the bank. ✅ Experienced Team: Skilled professionals committed to your satisfaction from consultation to installation. 𝓒𝓸𝓷𝓷𝓮𝓬𝓽 𝓦𝓲𝓽𝓱 𝓤𝓼! Follow our page for tips on enhancing your home’s exterior, updates on local promotions, and success stories from customers across Western & Central New York. Whether you're upgrading your windows or transforming your home's curb appeal, we’re here to make your vision a reality!

View all jobs at Window World of Western & Central New York

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