Jobs at Waterfield Tech (Now Hiring) — 4 open

Implementation Consultant 

Company Overview 

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs.  

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.  

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.  

Position Summary 

The Implementation Consultant plays a pivotal role in ensuring the successful deployment and integration of complex software solutions for clients. This role requires a combination of technical expertise, project management skills, and excellent communication abilities to collaborate with clients, technical teams, and various stakeholders. The Implementation Consultant is responsible for understanding client needs, configuring software solutions, managing project timelines, and providing post-implementation support. 

Key Responsibilities 

Client Engagement: 

• Work closely with clients to understand their business requirements, processes, and goals. 

• Conduct thorough needs analysis to determine the optimal configuration and customization of software solutions. 

• Establish strong relationships with key client stakeholders and become a trusted advisor throughout the implementation process. 

Solution Configuration: 

• Translate client requirements into technical specifications and configure the software solution accordingly. 

• Customize and tailor the software to meet specific client needs while adhering to best practices and maintaining system integrity. 

• Collaborate with development teams if additional customization or integration is required. 

Technical Expertise: 

• Possess in-depth knowledge of the software solution being implemented, including its functionalities, technical architecture, and integration capabilities. 

• Troubleshoot technical issues, identify root causes, and implement effective solutions. 

• Provide technical guidance to clients and internal teams on best practices and recommended workflows. 

Training and Support: 

• Conduct training sessions for client end-users, administrators, and other relevant stakeholders to ensure successful adoption of the software. 

• Provide ongoing support to clients during and after implementation, addressing questions, concerns, and resolving technical issues. 

Quality Assurance: 

• Perform thorough testing of the configured solution to ensure it meets client requirements and functions as intended. 

• Document and maintain test plans, test cases, and outcomes. 

• Validate data integrity and accuracy during the implementation process. 

Documentation: 

• Create comprehensive documentation, including user manuals, configuration guides, and technical specifications. 

• Maintain accurate records of project-related activities, decisions, and communication. 

Continuous Improvement: 

• Stay updated on industry trends, software updates, and emerging technologies related to the solution being implemented. 

• Identify opportunities for process improvement and share insights to enhance implementation methodologies. 

Qualifications 

• Experience in a relevant field (e.g., Computer Science, Information Technology, Business Management). 

• Previous experience in software implementation, consulting, or related roles. 

• Strong time management skills with the ability to handle multiple projects simultaneously. 

• Excellent problem-solving abilities and technical troubleshooting skills. 

• Proficiency in relevant software tools and programming languages may be required depending on the specific solution being implemented. 

• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal teams. 

• Attention to detail, organization, and commitment to delivering high-quality results. 

• Adaptability and willingness to travel if required for client engagements. 

Physical Requirements 

• Sitting: Ability to be able to sit for long periods of time. 

• Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals. 

Waterfield Tech is proud to be an equal opportunity employer. 

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.