Description Administrative Specialist Indianapolis, IN Reports to: HR and Operations Administrator Hourly Range: $20 - $22 (based on experience) Job Type: Full-time Schedule: Monday to Friday – 8:00am to 4:30pm Role Summ…
Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Verbal Communication, Written Communication
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$20/hr–$22/hr
Full-time
Health Insurance, Health Savings Account (HSA), Life Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match
Posted 9d ago
~40 hrs/week
Responsibilities
Provides administrative and operational support across customer service, operations, accounting, and marketing departments for a restoration business. Key tasks include coordinating project flow, managing customer communications, and assisting with accounts payable.
Requirements
Requires 1-3 years of customer service experience and proficiency in Microsoft Office. Candidates must demonstrate high attention to detail and the ability to handle stressed customers with empathy.
Full job description
Description
Administrative Specialist
Indianapolis, IN
Reports to: HR and Operations Administrator Hourly Range: $20 - $22 (based on experience)
Job Type: Full-time
Schedule: Monday to Friday – 8:00am to 4:30pm
Role Summary:
The Administrative Specialist provides administrative and operational support to ensure the efficient day-to-day functioning of the restoration business. This role supports multiple departments, including Customer Service, Operations, Accounting, and Marketing, while helping maintain exceptional service for customers experiencing water, fire, storm, mold, and reconstruction-related losses. The Administrative Specialist plays a key role in supporting project flow, maintaining accurate records, coordinating communication, and assisting with business operations to ensure a positive customer experience and efficient internal processes.
Core Responsibilities:
Marketing & Business Development Support
Assist with social media content posting and maintaining online company profiles.
Gather project photos, videos, and testimonials for marketing and documentation purposes.
Customer Service Support
Serve as a backup resource for incoming customer calls, emails, voicemails, and online inquiries.
Monitor and respond to customer communications through company software platforms, including Captivated.
Assist with appointment confirmations, reminders, and customer follow-up communications.
Project Coordination Support
Assist with scheduling and administrative coordination between customers, project managers, estimators, and production teams.
Help ensure project information, documents, and communications are accurately entered into company systems.
Support project-related administrative tasks to help maintain efficient job flow from lead intake through project completion.
Administrative & Operations Support
Provide administrative support to restoration, reconstruction, and office teams.
Assist with data entry, document management, and recordkeeping within company software systems.
Support daily office operations and special projects to improve efficiency and organization.
Accounting Support
Assist with accounts payable functions, including entering vendor invoices, distributing invoices for approval, and maintaining organized accounting records.
Support check processing, mailing, and vendor documentation.
Benefits:
Health Insurance
Health Savings Account (HSA)
Life Insurance
Dental Insurance (100% Employee-Paid Benefit)
Vision Insurance (100% Employee-Paid Benefit)
401(k) with company match
Paid time off and holidays
Professional Development Assistance
Required Skills:
Microsoft Office (Word, Excel, Outlook)
Strong verbal and written communication
Empathy and professionalism (customers are often stressed after property damage)
1-3 years of experience in customer service
High attention to detail and accuracy in data entry and documentation
Preferred (but not needed) Skills:
Knowledge of water mitigation, mold remediation, or fire restoration processes
Basic understanding of social media engagement and content coordination
Michaelis is a licensed, bonded, and insured, full-service general contractor specializing in fire, water, and storm restoration; waterproofing; and mold remediation. We have faithfully served the residents and businesses of Indiana for 30 years.
Michaelis provides 24/7 Emergency Services for multi-family, commercial and residential properties. We play a major role in helping policyholders recover from the often overwhelming traumatic effects and sense of loss caused by fire, smoke, soot, flood, wind, hail and vandalism. We do this by restoring your business or your home and its personal property to its original condition by salvaging, reconstructing, and restoring where there would otherwise be a total loss.
The Michaelis Team is IICRC (Institute of Inspection Cleaning and Restoration Certification) certified in water extraction, fire and smoke restoration, odor control, carpet cleaning, and upholstery and fabric cleaning.
We are dedicated to the restoration of your home or business to a condition equal to or better than its pre-loss state. With just one call you will find the help you need to repair and restore your damaged property. Our team thrives on providing excellent customer service, quick turnaround and streamlined emergency services.
Give us a call today for a FREE INSPECTION.
Offices: 2601 East 56th Street, Indianapolis, Indiana 46220, US
Michaelis is a licensed, bonded, and insured, full-service general contractor specializing in fire, water, and storm restoration; waterproofing; and mold remediation. We have faithfully served the residents and businesses of Indiana for 30 years.
Michaelis provides 24/7 Emergency Services for multi-family, commercial and residential properties. We play a major role in helping policyholders recover from the often overwhelming traumatic effects and sense of loss caused by fire, smoke, soot, flood, wind, hail and vandalism. We do this by restoring your business or your home and its personal property to its original condition by salvaging, reconstructing, and restoring where there would otherwise be a total loss.
The Michaelis Team is IICRC (Institute of Inspection Cleaning and Restoration Certification) certified in water extraction, fire and smoke restoration, odor control, carpet cleaning, and upholstery and fabric cleaning.
We are dedicated to the restoration of your home or business to a condition equal to or better than its pre-loss state. With just one call you will find the help you need to repair and restore your damaged property. Our team thrives on providing excellent customer service, quick turnaround and streamlined emergency services.
Give us a call today for a FREE INSPECTION.
Offices: 2601 East 56th Street, Indianapolis, Indiana 46220, US