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Team Lead, Global Mid-Market - EZRA

Toronto, Ontario, Canada · Hybrid

Senior

Job Role: Team Lead, Global Mid-Market Location: Toronto, Canada - Hybrid (3 days in office) Who we are: We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s l…

Skills: Team Leadership, Mid-Market Sales, Customer Success Management, Strategic Account Management, Revenue Growth

EZRA logoEZRA

Team Lead, Global Mid-Market - EZRA

Toronto, Ontario, Canada · Hybrid

Senior

Job Role: Team Lead, Global Mid-Market Location: Toronto, Canada - Hybrid (3 days in office) Who we are: We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s l…

Skills: Team Leadership, Mid-Market Sales, Customer Success Management, Strategic Account Management, Revenue Growth

EZRA logo

Team Lead, Global Mid-Market - EZRA

EZRA

Toronto, Ontario, Canada • Hybrid

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SeniorHybrid · 3 days in office

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  • Full-time
  • World-class Coach, Coaching For Friends And Family, Charity Days, Learning Budget, Weekly Wellbeing Hour, Regional Benefits
  • Posted 27d ago
  • ~40 hrs/week

Responsibilities

Lead and develop a high-performing team of Mid-Market Account Managers to drive revenue growth and scale coaching across global accounts. Collaborate with cross-functional teams to improve customer experience and execute strategic sales practices.

Requirements

Requires 5+ years in business development or Customer Success, including 3+ years in Mid-Market sales and 2+ years of leadership experience. A strong background in HR consulting or L&D and proficiency in Salesforce are essential.

Full job description

Job Role: Team Lead, Global Mid-Market
Location: Toronto, Canada - Hybrid (3 days in office)
Who we are:
We believe everyone can be better with a coach... and we won’t stop until we get there.
Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role:
We’re looking for a dynamic leader to head EZRA’s North American Mid‑Market Accounts team. You’ll guide a team of Mid Market Account Managers to build strategic customer relationships, scale coaching across organisations, and unlock meaningful revenue growth.
Reporting to the Global VP, Mid‑Market, you’ll play a key role in shaping our sales strategy and elevating the Mid‑Market customer experience across the region.
What You’ll Do:
Drive Growth
  • Lead, coach and develop a high‑performing team of Mid‑Market Account Managers.
  • Set and execute growth strategies across a portfolio of global accounts.
  • Oversee pipeline health, quotas, revenue activation plans and deal strategy.
  • Build strong relationships with senior client stakeholders to identify new opportunities.
  • Represent EZRA as a trusted partner within your portfolio.
  • Collaborate closely with Marketing, Solutions and other key teams to grow strategic accounts.
Lead & Develop the Team
  • Recruit, onboard and develop top‑tier talent.
  • Foster a culture of collaboration, continuous learning and performance excellence.
  • Ensure consistent execution of EZRA’s sales and customer lifecycle practices.
Measure & Improve Performance
  • Work with RevOps and the Global VP to define and track key operational metrics.
  • Drive regular performance reviews and share insights with the executive team.
  • Improve team efficiency through better processes and smarter use of tools (e.g., Salesforce).
Enable Growth Across the Customer Journey
  • Support your team across onboarding, training, renewals, professional services and expansion opportunities.
  • Champion a retention‑first mindset that drives cross‑sell and upsell success.
Inspire Company‑Wide Growth
  • Embed the Mid‑Market growth strategy across your portfolio.
  • Partner with Product and Customer Experience to influence roadmaps and solutions.
  • Align with global revenue leaders on goals, metrics and priorities.
About You
  • 3+ years’ Mid‑Market sales or CSM experience, with a track record of growing customer relationships.
  • 5+ years in business development or Customer Success.
  • 2+ years leading teams, developing talent and managing performance.
  • Strong background in HR consulting, leadership development or L&D.
  • Proficient with sales systems (e.g., Salesforce).
  • Exceptional communication, storytelling and stakeholder engagement skills.
  • Strategic thinker with commercial acumen and a creative approach to growth.
  • Fluent in English (additional languages a plus).
  • Energised by spending time with clients and coaching your team to succeed.
Life at EZRA:
  • Your Own World-class coach to help you grow personally and professionally
  • Coaching for Friends and family because coaching is a gift worth passing on
  • Charity Days to support the causes close to your heart - because doing good feels good
  • Learning Budget to fuel your curiosity. If it helps you grow, we’re in
  • Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset
  • Regional benefits flex to fit your location and lifestyle
  • A welcoming place to do your best work. Comfortable, collaborative and inclusive
#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

Related keywords

SalesforceMid-MarketAccount ManagementCustomer SuccessL&DHR ConsultingRevenue ActivationPipeline HealthRevOpsCustomer LifecycleCross-sellUpsellStakeholder ManagementLeadership DevelopmentB2B Sales

About EZRA

LinkedInVisit site
Industry
Professional Training and Coaching
Company size
201-500 employees
Headquarters
London, England
LinkedIn followers
49,387

EZRA, an LHH brand, delivers scalable, virtual coaching for organizations worldwide. Our app-based platform connects employees with world-class, ICF accredited coaches to build leadership, boost performance, and drive retention. Backed by behavioral science, EZRA’s mission is to make coaching accessible, measurable, and transformative for every level of the workforce.

Offices: 76-80 Great Eastern St, London, England EC2A 3JL, GB · Giesshübelstrasse 45, Zurich, 8045, CH · 10 E 21st St, Floor 4, New York, NY 10003, US · 500 West Monroe Street, Suite 3200, Chicago, Illinois 60661, US · 225 Franklin St, 26th Floor, Boston, Massachusetts 02110, US

Training
View all jobs at EZRA

About EZRA

LinkedInVisit site
Industry
Professional Training and Coaching
Company size
201-500 employees
Headquarters
London, England
LinkedIn followers
49,387

EZRA, an LHH brand, delivers scalable, virtual coaching for organizations worldwide. Our app-based platform connects employees with world-class, ICF accredited coaches to build leadership, boost performance, and drive retention. Backed by behavioral science, EZRA’s mission is to make coaching accessible, measurable, and transformative for every level of the workforce.

Offices: 76-80 Great Eastern St, London, England EC2A 3JL, GB · Giesshübelstrasse 45, Zurich, 8045, CH · 10 E 21st St, Floor 4, New York, NY 10003, US · 500 West Monroe Street, Suite 3200, Chicago, Illinois 60661, US · 225 Franklin St, 26th Floor, Boston, Massachusetts 02110, US

Training
View all jobs at EZRA

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