City of Rochester, New York, United States · On-site
$20/hr–$30/hr
National Accounts Coordinator About the Company Empire Fire Protection Services is an affiliated company of Guardian Fire Protection and a leading provider of comprehensive fire protection and life safety solutions, prou…
Skills: Work Order Dispatch, Field Coordination, Client Communication, Billing Support, Administrative Support
City of Rochester, New York, United States • On-site
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The National Accounts Coordinator manages the operational flow between national clients, branch offices, and internal leadership. Key duties include dispatching work orders, coordinating field service, and supporting the billing process for a multi-state portfolio.
Candidates must have a high school diploma and 1-3 years of experience in coordination, dispatch, or administrative roles. Proficiency in Microsoft Office is required, while experience in fire protection or field service management software is preferred.
National Accounts Coordinator
About the Company
Empire Fire Protection Services is an affiliated company of Guardian Fire Protection and a leading provider of comprehensive fire protection and life safety solutions, proudly serving the Rochester region and communities throughout New York and Pennsylvania for more than 25 years. Headquartered in Rochester, Empire Fire delivers end‑to‑end services - including inspection, testing, maintenance, design, installation, and emergency response - across a full range of systems such as fire alarms and monitoring, fire sprinklers, fire extinguishers, emergency lighting, kitchen fire suppression, special hazard systems, fire pumps, and backflow prevention. Empire Fire is known for its safety‑first culture, technical expertise, and commitment to integrity, responsiveness, and long‑term customer partnerships.
Learn more at www.empirefps.com
About the Opportunity
The National Accounts Coordinator serves as the operational backbone of the national accounts division, acting as the primary conduit between national account clients, exterior branch offices, and internal leadership. This role is responsible for the day-to-day coordination of service work, communication management, and billing support across a multi-state portfolio of national accounts.
Job Duties
Work Order Dispatch & Field Coordination
Client & Vendor Communication
Account Coordination & Administrative Support
Billing Support
Qualifications:
Required
Preferred
Compensation
Benefits
*Empire Fire Protection Services, Inc. is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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Empire Fire Protection, LLC provides Fire protection Inspections and services for commercial and residential properties in Georgia, & Alabama. We hold license in both state and we are committed to provide the highest level of customer service in the business.
View all jobs at Empire Fire Protection, LLCEmpire Fire Protection, LLC provides Fire protection Inspections and services for commercial and residential properties in Georgia, & Alabama. We hold license in both state and we are committed to provide the highest level of customer service in the business.
View all jobs at Empire Fire Protection, LLC