Sascha Lange

xMAYD | xTravelcircus | xLesara | xGroupon | xFab.com

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Updated 7 months ago

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24+

Years Experience

Roles

Skills

Education

About

Sascha Lange is a Head of Operations & ITSM at Full-time · 1 yr 8 mos with 24+ years of experience across 16 roles and studied 2004, IT Systems Engineer at BBZ Bildungsstätte Berlin Mitte der Prignitzer Witschaft e.V..

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What does a Head of Operations & ITSM earn?

Experience (16 roles)

Head of Operations & ITSM

Current

Full-time · 1 yr 8 mos

Oct 2024 - Present · 11 mos·Berlin, Berlin, Deutschland · Hybrid

Leading the daily Operations of the following teams: Customer Care, Customer Operations, Subsidy and ITSM. Skills: Management · Kommunikation · Teammanagement · Account-Management · Onboarding · Budgetierung · Strategie · Veränderungsmanagement · Operations · Software as a Service (SaaS)

Ticket Check Lead Volunteer

EURO 2024 GmbH · Freelance

Apr 2024 - Jul 2024 · 4 mos·Berlin, Berlin, Deutschland · On-site

Standort: Olympiastadion Berlin Skills: Ehrenamt · Management · Rosterfy · Kommunikation · Teammanagement · Team-Building · Kennzahlen · Problemlösung · Englisch · Freiwilligenmanagement · Kundensupport · Strategie · Operations

Head of Customer Care & ITSM

Full-time · 1 yr 8 mos

Jan 2024 - Sep 2024 · 9 mos·Berlin, Berlin, Deutschland · Hybrid

Customer Success, Customer Operations & ITSM Rundum Service - Energieberatung, Handwerker Angebote & Förderservice Skills: Management · Office Management · Kommunikation · Teammanagement · Team-Building · Account-Management · Kennzahlen · Problemlösung · Englisch · Customer Support · Kundensupport ...

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Education (1)

BBZ Bildungsstätte Berlin Mitte der Prignitzer Witschaft e.V.

2002 - 2004

Employment reference letter - BBZ BildungsstÄÂ¤tte Berlin Mitte der Prignitzer Witschaft e.V.

Skills (26)

VeränderungsmanagementOperationsOffice ManagementTeammanagementEhrenamtKennzahlenProblemlösungBudgetierungRosterfyTeam-BuildingKundenzufriedenheitFreiwilligenmanagementOnboardingStrategieKommunikationAnalytische FähigkeitenManagementAccount-ManagementEnglischSoftware as a Service (SaaS)HTML5PHPMySQLJavaScriptLinuxZendesk

Certifications (1)▼

Grundausbildungslehrgang IT-Berufe sowie Wirtschaft+Verwaltung

IB Internationaler Bund

Languages (2)▼

Deutsch(Native or bilingual proficiency)Englisch(Full professional proficiency)

Honors & Awards (1)▼

Fabbys 2013 - Customer First

Issued by Maria Molland, Jason Goldberg and Bradford Shane Shellhammer · Jan 2013

Associated with Fab.com

Frequently Asked Questions

What is Sascha Lange's current role?▼

Sascha Lange is currently working as Head of Operations & ITSM at Full-time · 1 yr 8 mos.

Where did Sascha Lange study?▼

Sascha Lange studied 2004, IT Systems Engineer at BBZ Bildungsstätte Berlin Mitte der Prignitzer Witschaft e.V..

What skills does Sascha Lange have?▼

Sascha Lange's top skills include Veränderungsmanagement, Operations, Office Management, Teammanagement, Ehrenamt. They have 26 skills listed on their profile.