Amber Edwards profile photo

Amber Edwards

Customer Success Manager

United States
500+ connections
Amber Edwards on LinkedIn

Updated 7 months ago

12+

Years Experience

11

Roles

27

Skills

2

Education

About

With over two years of experience in customer success and security solutions, I am a Customer Success Manager at CrowdStrike, a leader in cloud-native endpoint and workload protection. Working under the LogScale product, my mission is to help customers secure their digital assets and operations through observability, and to drive customer satisfaction and loyalty. In my previous role as a Security Adoption Specialist at Datadog, I helped customers adopt and optimize Datadog's security products, such as threat detection, compliance monitoring, and incident response. I also collaborated with the sales, product, and engineering teams to provide customer feedback and insights, and to enable cross-functional alignment and innovation. I have a Bachelor's degree in Ecology and Evolutionary Biology from the University of Colorado Boulder, and I bring diverse perspectives and experiences to the customer success field. I am passionate about delivering value to customers, solving complex problems, and learning new skills and technologies.

Experience (11 roles)

CrowdStrike · Full-time

Customer Success Manager

Current

CrowdStrike · Full-time

Apr 2024 - Present · 1 yr 5 mos·New York, United States · Remote
Full-time · 1 yr 11 mos

2 roles · Nov 2021 - Sep 2023

Security Adoption Specialist - Customer Success

Sep 2022 - Sep 2023 · 1 yr 1 mo·Denver, Colorado, United States

Skills: Sales Processes · Post-Sales · Employee Benefits · Issue Management · Relationship Building · Security Awareness · Cloud Security · Customer Satisfaction · Application Security · Account Management · Onboarding · Customer Success · Complex Sales · Customer Engagement · Security Information a...

Customer Success

Nov 2021 - Sep 2022 · 11 mos·Denver, Colorado, United States

Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are ...

Darktrace · Full-time

Enterprise Account Executive

Darktrace · Full-time

Jun 2021 - Oct 2021 · 5 mos·Denver, Colorado, United States

Darktrace is the world’s leading AI company for cyber defense. With over 8,000 deployments worldwide, the Enterprise Immune System is relied on to detect and fight back against cyber-attacks in real time. The self-learning AI takes one hour to install, works across the cloud, SaaS, corporate network...

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Education (2)

University of Colorado Boulder

University of Colorado Boulder

Helped put myself through school by working various jobs full-time.

L

Linfield Christian High School

Activities and societies: JV Tennis (2010-2011), Varsity Tennis (2012), Varsity Track and Field (2009-2013), Varsity Cheer (2011), Competition Cheer (2012), Spanish Club (2011-2013), Interact Club (2009-2013), CSF (2012-2013), High Honor Roll (2012-2013), Student Decathlon VP (2012-2013), Link Crew Leader (2012).

Skills (27)

DatadogEmployee BenefitsOral CommunicationPost-SalesApplication SecurityHubSpotDatadogCloudRoomRangeCrowdStrikeRelationship BuildingSecurity Information and Event Management (SIEM)Prospect QualificationAccount ManagementIssue ManagementOnboardingEmployee TrainingCustomer EngagementCustomer SatisfactionMicrosoft OfficeSecurity AwarenessCloud SecurityCustomer SuccessCold CallingComplex SalesSales Processes
Volunteer Experience (3)

Community Volunteer

Current

Open Space and Mountain Parks

Sep 2014 - Present · 11 yrs

Volunteer Staff

Animal Friends of the Valleys

Mar 2011 - Sep 2014 · 3 yrs 7 mos

Foster Parent

Current

ROCKY MOUNTAIN PUPPY RESCUE

Jul 2019 - Present · 6 yrs 2 mos

Frequently Asked Questions

What is Amber Edwards's current role?
Amber Edwards is currently working as Customer Success Manager at CrowdStrike · Full-time.
Where did Amber Edwards study?
Amber Edwards studied Bachelor's degree, Ecology and Evolutionary Biology at University of Colorado Boulder. They have 2 education entries on their profile.
What skills does Amber Edwards have?
Amber Edwards's top skills include Datadog, Employee Benefits, Oral Communication, Post-Sales, Application Security. They have 27 skills listed on their profile.
Where is Amber Edwards based?
Amber Edwards is based in United States.

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