This position is being posted in accordance with the Colorado Equal Pay for Equal Work Act. The University is currently considering a preferred internal candidate for this role. This notice is provided to inform eligible applicants of the opportunity to apply.
At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose.
Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively.
As a division, we serve the broader DU and Denver community which includes:
- Current DU Students & Families
- Prospective Students & Families
- Faculty & Staff
- Alumni & Donors
- Local Community
- Companies & Organizations
- National Peers & Media
Together, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact.
The Student Affairs division includes the following units:
- 4D Experience
- Office of External Relations (OER)
- Housing, Residential Education and Dining Services
- Driscoll & Community Commons
- Business and Planning
- Student Engagement
- New Student & Family Programs
- Kennedy Mountain Campus
- DU Outdoors
- Wellness & Recreation
- Health & Counseling Center
- First@DU
- Learning Effectiveness Program
- Student Disability Services
- Student Outreach & Support
- Student Rights & Responsibilities
- Veteran & Military Resources
- Office of the Dean of Students
Student Engagement & Leadership Development - Student Activities and Involvement
Student Activities and Involvement foster vibrant campus life by creating meaningful opportunities for students to connect, lead, and engage beyond the classroom. The department supports the holistic student experience through student governments, events and traditions, the programming board, student organization operations and support, leadership development, and student enter operations.
Grounded in a student‑centered and inclusive approach, Student Activities and Involvement empowers students to explore interests, develop leadership skills, build community, and contribute to a strong sense of belonging at the University. Through high‑impact programs, shared campus spaces, and collaborative partnerships, the department serves as a central hub for engagement—supporting student voice, campus traditions, and everyday connections that shape a dynamic and welcoming campus experience.
Position Summary
The Director, Student Center Operations, provides operational leadership for student center operations, facilities management, guest services, and campus access services within the Driscoll Center and Community Commons. Serving as the front-line operational leader for two interconnected, high-use campus facilities, this role ensures a welcoming, well-functioning, and student-centered environment that supports daily operations, large-scale events, and co-curricular engagement.
The Director oversees building operations, customer service functions, and operational infrastructure; supervises two professional staff units—the ID Card Office and the Manager of Projects & Operations; and provides leadership for student operations teams that support guest services, building management, and event readiness. This position works closely with Facilities, DUIT/AV, Campus Dining, Campus Safety, Conferences Event Services, and other partners to ensure safe, efficient, and responsive student center operations.
Areas of Supervision & Oversight
- ID Card Office (professional staff unit responsible for campus ID production, access services, Sodexo invoice reconciliations and customer support)
- Manager of Projects & Operations (professional staff role overseeing facilities projects, operational systems, and coordination)
- Guest Services & Welcome Desk Operations
- Student Building Managers and Operations Support Teams
- Registered Student Organization (RSO) operational support and procurement processes
- Event operations infrastructure and space readiness
This position reports to the AVC for Student Engagement & Leadership Development and serves as a key liaison between student center operations and the broader University.
This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.
Essential Functions
Student Center Facilities & Operations Leadership
- Provide operational leadership for daily and long‑term operations of the Driscoll Center and Community Commons, including facilities oversight, building systems, safety and emergency response, space readiness, and coordination with Facilities, AV/IT, Dining, Campus Safety, and external vendors.
Guest Services, Access & ID Card Operations
- Oversee Guest Services and the ID Card Office, ensuring high-quality customer service, efficient access and credentialing processes, reporting and management of dining/meal plan data to Campus Dining Manager, staff training, service standards, in collaboration with HRE and Dining Services, Campus Safety, and IT for systems and policies.
Supervision, Staffing & Team Development
- Directly supervise two professional staff units—the ID Card Office and the Manager of Projects & Operations—and provide indirect leadership for student operations teams; lead hiring, onboarding, performance management, training, and culture-building for professional and student staff.
Event Operations, RSO Support & Space Utilization
- Lead operational support for events and Registered Student Organization use of student center spaces, including logistics, procurement workflows, staffing, and space scheduling; oversee use of systems such as 25Live and analyze utilization data to inform service delivery.
Strategic Planning, Administration & Campus Collaboration
- Partner with the Director on strategic and operational planning, assessment, and continuous improvement; manage purchasing, reconciliation, and inventory systems; serve on campus committees and maintain strong relationships with building occupants and campus partners.
Knowledge, Skills and Abilities
- Advanced knowledge of student center operations, facilities management, and event logistics in a higher education environment.
- Demonstrated ability to supervise and develop professional and student staff, including managers and front-line service teams.
- Strong understanding of access services, ID card systems, guest services, and customer service best practices.
- Ability to manage complex operations, prioritize competing demands, and respond effectively to emergencies and high‑pressure situations.
- Excellent organizational, project management, and problem‑solving skills with strong attention to detail.
- Proven ability to collaborate across departments, build partnerships, and serve as a liaison among campus stakeholders and external vendors.
- Effective written and verbal communication skills, with the ability to communicate clearly to diverse audiences.
- Commitment to inclusion, accessibility, and creating welcoming environments for all campus community members.
- Proficiency with operational systems and software (e.g., space scheduling systems, access control platforms, Microsoft Office).
Required Qualifications
- Bachelor’s Degree in Higher Education, Student Affairs, Business Administration, Facilities Management, or a related field.
- Minimum of seven (7) years of progressively responsible professional experience in student center operations, facilities operations, campus services, or a closely related area.
- Demonstrated experience supervising professional staff and student employees.
- Experience managing building operations, guest services, access services, or ID card programs.
- Experience collaborating with facilities, IT/AV, campus safety, and event or scheduling partners.
Preferred Qualifications
- Master’s degree in Higher Education, Student Affairs, Business Administration, Facilities Management or a related field.
- Experience in a large, high‑use, multi‑functional student center or commons environment.
- Experience overseeing access control systems and ID card operations.
- Demonstrated success leading operational projects, renovations, or process improvement initiatives.
- Experience with space management systems (e.g., 25Live and Momentus) and operational data analysis for planning and assessment.
- Knowledge of student development theory and its application to student employment and student center work.
- Experience working in a fast‑paced, event‑heavy environment with extended or nontraditional hours.
Working Environment
- Standard office environment.
- Unexpected interruptions occur often and stress level is moderate to high.
- Noise level is quiet to moderate.
Physical Activities
- Ability to work in front of a computer for extended periods of time.
- Occasionally required to move about the office/campus.
Work Schedule
This position requires employees to work onsite 8:00am-4:30pm with occasional evening, weekends, and holiday shifts. (Schedules vary by department and position.) Staff are expected to support student Hallmark, Tradition and other program events throughout the year. The University of Denver and Student Affairs recognize the utilization of flexible work arrangements where these arrangements are operationally appropriate, and supervisor approved.
Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) June 12, 2026.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 13
Salary Range:
The salary range for this position is $85,517.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.