How many Government & Public Sector jobs are open in Sydney, Australia right now?

There are currently 20 open government & public sector positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Government & Public Sector roles in Sydney, Australia?

Companies currently hiring include nbn® Australia, NSW Department of Customer Service, NSW Police Force, Transport for NSW, Reserve Bank of Australia, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Government & Public Sector jobs in Sydney, Australia?

Yes — 46 of the 20 open government & public sector positions offer remote or hybrid work (1 remote, 45 hybrid).

How do I apply for Government & Public Sector jobs in Sydney, Australia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Government & Public Sector Jobs in Sydney, Australia

Company Description

Fairness feels good

Be a part of something meaningful

At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or resources.

Our Equity of Access Program is transforming how we support people—making our service easier to navigate, more accessible, and more responsive. It empowers people to engage with us in the way that works for them, with support offered early so complaints can be resolved faster and more fairly.

Alongside this, our vision for reconciliation is an inclusive, equitable and culturally responsive financial services system. We recognise our unique opportunity to drive improvements that reflect the strength, wisdom and self-determination of Aboriginal and Torres Strait Islander peoples.

This identified role is part of both commitments. It brings together customer service excellence with culturally responsive support—helping ensure fairness is something everyone can access and feel.

Job Description

The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and complaints.

You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care.

This identified role also includes an added focus on supporting First Nations people when required. In these moments, you’ll provide culturally appropriate support, helping ensure experiences are accessible, respectful and responsive. Through this work, you’ll help strengthen trust and contribute to our commitment to Reconciliation and Equity of Access.

Key accountabilities

Manage consumer and member calls and chat by building rapport, understanding their needs and providing accurate information
Provide clear guidance on AFCA, our jurisdiction and complaint resolution process
Deliver culturally appropriate support to First Nations people when required, identifying needs and facilitating an accessible, respectful experience
Accurately manage complaints received via phone, email, online or other channels in line with AFCA processes
Proactively identify any need for additional or time-critical support
Identify complaint trends and share insights with your Team Leader
Look for opportunities to improve efficiency, customer experience and team outcomes
Support ad hoc initiatives and continuous improvement activities

Qualifications

About you

You’re motivated by helping others and guided by a strong sense of fairness. You bring a thoughtful, empathetic approach and communicate with clarity and respect, ensuring people feel heard and supported.

You have experience working in a fast-paced, structured customer service environment—with inbound contact centre experience valued but not essential—and are confident managing multiple tasks while staying organised and focused.

You demonstrate:

A strong understanding of Aboriginal and Torres Strait Islander cultures, with the ability to apply this knowledge to deliver culturally appropriate support
The ability to communicate sensitively and build respectful relationships with Aboriginal and Torres Strait Islander peoples and stakeholders
A results-driven mindset, with a commitment to meeting individual and team goals
Excellent verbal and written communication skills, with strong active listening to understand and support customers
A friendly, customer-first approach, underpinned by empathy and care
The ability to manage challenging or complex interactions calmly, showing resilience and professionalism
Strong organisation and time management skills, with the ability to prioritise and handle multiple tasks
Confidence working with systems and technology, and the ability to learn quickly and adapt to change
A proactive approach to working both independently and collaboratively in a team environment

Most importantly, you’re passionate about contributing to meaningful change—helping create a more accessible, respectful and equitable experience for everyone who engages with AFCA.

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

Identified Position – First Nations People

This is an identified position for First Nations people.

This position requires demonstrated knowledge of First Nations cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders.

AFCA considers being a First Nations person is a genuine occupational qualification for this position in accordance with:

Section 14(d) of the Anti-Discrimination Act 1977 (NSW)
Section 12 of the Equal Opportunity Act 2010 (Vic)
Section 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)

Join us

Be a part of a caring, purpose-led organisation where your voice and lived experience matter.

At AFCA, you can flourish, deepen your expertise, and help create a more accessible and equitable system for all.

Fairness feels good—for our people, our customers and the communities we serve.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Company Description

Fairness feels good

Be a part of something meaningful

At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or resources.

Job Description

You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care.

Key accountabilities

Manage consumer and member calls and chat by building rapport, understanding their needs and providing accurate information
Provide clear guidance on AFCA, our jurisdiction and complaint resolution process
Deliver culturally appropriate support to First Nations people when required, identifying needs and facilitating an accessible, respectful experience
Accurately manage complaints received via phone, email, online or other channels in line with AFCA processes
Proactively identify any need for additional or time-critical support
Identify complaint trends and share insights with your Team Leader
Look for opportunities to improve efficiency, customer experience and team outcomes
Support ad hoc initiatives and continuous improvement activities

Qualifications

About you

You demonstrate:

A strong understanding of Aboriginal and Torres Strait Islander cultures, with the ability to apply this knowledge to deliver culturally appropriate support
The ability to communicate sensitively and build respectful relationships with Aboriginal and Torres Strait Islander peoples and stakeholders
A results-driven mindset, with a commitment to meeting individual and team goals
Excellent verbal and written communication skills, with strong active listening to understand and support customers
A friendly, customer-first approach, underpinned by empathy and care
The ability to manage challenging or complex interactions calmly, showing resilience and professionalism
Strong organisation and time management skills, with the ability to prioritise and handle multiple tasks
Confidence working with systems and technology, and the ability to learn quickly and adapt to change
A proactive approach to working both independently and collaboratively in a team environment

Most importantly, you’re passionate about contributing to meaningful change—helping create a more accessible, respectful and equitable experience for everyone who engages with AFCA.

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

Identified Position – First Nations People

This is an identified position for First Nations people.

AFCA considers being a First Nations person is a genuine occupational qualification for this position in accordance with:

Section 14(d) of the Anti-Discrimination Act 1977 (NSW)
Section 12 of the Equal Opportunity Act 2010 (Vic)
Section 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)

Join us

Be a part of a caring, purpose-led organisation where your voice and lived experience matter.

At AFCA, you can flourish, deepen your expertise, and help create a more accessible and equitable system for all.

Fairness feels good—for our people, our customers and the communities we serve.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Government & Public Sector Jobs in Sydney, Australia (Now Hiring) — 20 open

First Nations Customer Service Officer – Expression of Interest

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

Minor Safety Analyst

ServiceNow Developer

Network Security Engineer

Service Delivery Coordinator

Learning Experience Officer

Business Consultant

Secretariat Support Officer

Senior Advisor: Diversity, Equity and Inclusion (DEI)

Business Operations and Engagement Specialist

Resource & Security Officer

Executive Manager Field Business Operations

Senior Manager Quality and Governance

Senior Portfolio Manager

ECS Account Executive | Public Sector

Workflow Performance Lead

Senior Programs Officer

Field Region Business Specialist

Senior Manager Performance and Productivity

Frequently asked questions

How many Government & Public Sector jobs are open in Sydney, Australia right now?

Which companies are hiring for Government & Public Sector roles in Sydney, Australia?

Are there remote or hybrid Government & Public Sector jobs in Sydney, Australia?

How do I apply for Government & Public Sector jobs in Sydney, Australia?

Government & Public Sector jobs in other cities

Other jobs in Sydney, Australia

First Nations Customer Service Officer – Expression of Interest

Job description

Company Description

Job Description

Qualifications

Additional Information

Tools

Explore

Company

Tools

Explore

Company

Government & Public Sector Jobs in Sydney, Australia (Now Hiring) — 20 open

First Nations Customer Service Officer – Expression of Interest

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

Minor Safety Analyst

ServiceNow Developer

Network Security Engineer

Service Delivery Coordinator

Learning Experience Officer

Business Consultant

Secretariat Support Officer

Senior Advisor: Diversity, Equity and Inclusion (DEI)

Business Operations and Engagement Specialist

Resource & Security Officer

Executive Manager Field Business Operations

Senior Manager Quality and Governance

Senior Portfolio Manager

ECS Account Executive | Public Sector

Workflow Performance Lead

Senior Programs Officer

Field Region Business Specialist

Senior Manager Performance and Productivity

Frequently asked questions

How many Government & Public Sector jobs are open in Sydney, Australia right now?

Which companies are hiring for Government & Public Sector roles in Sydney, Australia?

Are there remote or hybrid Government & Public Sector jobs in Sydney, Australia?

How do I apply for Government & Public Sector jobs in Sydney, Australia?

Government & Public Sector jobs in other cities

Other jobs in Sydney, Australia

First Nations Customer Service Officer – Expression of Interest

Job description

Company Description

Job Description

Qualifications

Additional Information

Tools

Explore

Company