Beşiktaş, Marmara Region, Turkey · On-site
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
Skills: Guest Relations, Front Office Management, Staff Supervision, Payment Processing, Conflict Resolution
Beşiktaş, Marmara Region, Turkey · On-site
POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling…
Skills: Guest Relations, Customer Service, Luggage Handling, Communication Skills, Local Area Knowledge
Beşiktaş, Marmara Region, Turkey · On-site
We are seeking a detail-oriented and efficient **Operations Processor** to join our team. In this role, you will support the accurate and timely processing of transactions, maintain operational records, and help ensure s…
Skills: Data Entry, Insurance Processing, Customer Service, Document Reconciliation, Attention To Detail
Beşiktaş, Marmara Region, Turkey · On-site
POSITION SUMMARY Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, a…
Skills: Team Leadership, Guest Relations, Banquet Management, Food & Beverage Service, Quality Control
Beşiktaş, Marmara Region, Turkey · On-site
POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while ma…
Skills: Sales Techniques, Up-selling, Guest Relations, Reservation Management, Customer Service
Beşiktaş, Marmara Region, Turkey · On-site
JOB SUMMARY Only local candidates will be considered for this position. Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Overse…
Skills: Budget Management, Team Leadership, Customer Service, Operational Management, Performance Monitoring
Beşiktaş, Marmara Region, Turkey • On-site
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Oversee guest check-in and check-out processes while ensuring accurate billing and account management. Supervise and coach staff to maintain high service quality and adhere to company policies.
Requires a high school diploma or equivalent with at least one year of related work experience. Candidates must also have at least one year of supervisory experience.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
View all jobs at Marriott International Hotels, Inc.There are currently 6 open customer service & support positions in Beşiktaş, Turkey listed on Clera. New openings are added daily as companies post roles.
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