Viking Cruises US

Travel Arrangements5,001-10,000 employeesWebsite

3

Open Roles

Viking Cruises US is a travel arrangements company with 5,001-10,000 employees. The company provides destination-focused voyages on oceans, rivers, and lakes around the world. Viking was founded in 1997 and is designed for experienced travelers with interests in science, history, culture, and cuisine. Viking Cruises US currently has three open positions available. These roles offer various opportunities within the travel arrangements industry. This on-site position offers a salary range of $135,000 - $160,000 USD. The Senior Digital Product Manager will be responsible for overseeing user-personalized experience initiatives using Adobe Experience Cloud. Key responsibilities include managing Adobe Target activities such as A/B testing and experience AJO/Targeting, and collaborating with UX, engineering, and marketing teams. The Senior Manager, Data Science role is a hybrid position based in Woodland Hills, CA, with a salary range of $200,000 - $240,000 USD. This individual will be instrumental in driving data-driven decision-making and enhancing customer engagement across all channels. Responsibilities include designing and refining predictive models, implementing a Next Best Action (NBA) engine, analyzing data, and collaborating with cross-functional teams. This is a fully remote position, offering a pay range of $18 - $26 USD per hour. The Customer Relations Agent will manage post-cruise guest interactions through inbound and outbound calls. Responsibilities include resolving guest concerns with empathy and professionalism, providing support for post-cruise guest retention efforts, and providing real-time communication of trends and sensitive situations to management. The positions at Viking Cruises US utilize various technologies. For the Senior Digital Product Manager role, the tech stack includes: Digital Product Management, Personalization, A/B Testing, Adobe Target, Adobe Journey Optimizer, Web Analytics, JavaScript, HTML, CSS, APIs, Stakeholder Management, Collaboration, Data Analysis, Technical Leadership, Coaching, and Optimization. For the Senior Manager, Data Science role, the technology stack includes: Predictive Modeling, Machine Learning, Data Analytics, Feature Engineering, Python, R, SQL, Cloud Platforms, Data Processing, Statistical Techniques, Large Language Models, Recommendation Systems, Model Governance, Cross-Functional Collaboration, Dashboard Development, and Customer Engagement. The Customer Relations Agent role requires the use of Customer Service, Conflict Resolution, Negotiation, Research, Critical Thinking, Case Management, Communication, Empathy, Problem Solving, Independent Work, Customer Retention, Professionalism, Mediation, Trust, Responsibility, and Compassion. Viking Cruises US offers a variety of work arrangements depending on the position. The Customer Relations Agent role is fully remote. The Senior Digital Product Manager role is on-site. The Senior Manager, Data Science position is a hybrid role. **1. What benefits does Viking Cruises US offer to its employees?** Viking Cruises US offers a competitive compensation plan, a 401(k) plan with company match, and an Employee Share Purchase Plan (ESPP) for full-time regular employees. Employees also receive full benefits including medical, dental, vision, life, and disability insurance at a highly subsidized rate. Additionally, there are 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year. Employees also have the opportunity to take a free and/or discounted cruise, along with a highly subsidized gym membership and various other discounts. **2. What are the salary ranges for the currently open positions?** The Senior Digital Product Manager position has a salary range of $135,000 - $160,000 USD, the Senior Manager, Data Science position has a salary range of $200,000 - $240,000 USD, and the Customer Relations Agent position offers an hourly compensation range of $17.59 - $26.45. **3. What is the remote policy for the available positions?** The Customer Relations Agent position is a fully remote role. The Senior Digital Product Manager role is an on-site position. The Senior Manager, Data Science role is a hybrid position. **4. What are the key responsibilities for the Senior Digital Product Manager position?** The Senior Digital Product Manager will be responsible for digital personalization and testing, including the configuration, launch, and management of Adobe Target activities and AJO Campaigns. They will also lead cross-functional collaboration and focus on measurement and insights. **5. What type of experience is required for the Customer Relations Agent role?** The Customer Relations Agent role requires 5+ years of progressive experience in customer retention, case management, customer de-escalation, or similar customer-centric roles. They must also have 3+ years of research and resolution experience. **6. Is Viking Cruises US a good place to work?** Viking is a certified Great Place to Work company, recognized for its commitment to excellence, integrity, and its teams’ outstanding contributions.