Ushur

Ushur is a software development company focused on delivering a Customer Experience Automation platform. Ushur's platform is designed for regulated industries. Ushur is currently hiring for three open positions: **1. Technical Support Specialist:** This remote position in Bangalore requires a Technical Support Engineer with 3-5+ years of experience. The role involves providing customer-facing support, investigating and triaging customer issues, managing ticketing in Jira, building and operating AI Agents, participating in incident response, and contributing to knowledge capture. **2. Head of Revenue Operations:** Ushur is seeking a Head of Revenue Operations. This hybrid position reports to the CFO and is located in Santa Clara, CA. However, remote applicants will be considered from the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. This hands-on and strategic leadership role involves owning and scaling the end-to-end revenue operating system, improving pipeline quality, owning forecasting and revenue visibility, optimizing quote-to-cash, architecting the GTM tech stack, and leading the AI strategy for RevOps. The salary range for this position is $190,000 - $240,000 plus bonus and equity. **3. Technical Success Manager:** This is a remote role for a Technical Success Manager. The position combines deep technical acumen with strategic customer partnership, driving adoption, expansion, and advocacy for Ushur's customers. Responsibilities include strategic customer partnerships, technical leadership and solution enablement, customer advocacy and value realization, and enablement and evangelism. The required experience includes 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies and 5+ years managing complex enterprise relationships with 7–8 figure annual contracts. Ushur's technology stack includes: Technical Support, Customer Engagement, Incident Investigation, Root-Cause Analysis, AI Tools, Automation, Debugging, SQL, Communication, Observability, Ticketing Systems, Cloud Platforms, Distributed Systems, APIs, Workflows, Customer Success, Revenue Operations, Sales Operations, GTM Operations, Forecasting, Pipeline Management, Deal Desk, Quota Planning, Capacity Planning, Cross-Functional Collaboration, AI Strategy, Data Hygiene, Tech Stack Management, Enterprise Sales, Complex Deal Cycles, Operational Excellence, Process Optimization, Workflow Automation, and AI-Powered Solutions. Ushur offers both remote and hybrid work arrangements. The Technical Support Specialist and Technical Success Manager positions are fully remote. The Head of Revenue Operations position is a hybrid role in Santa Clara, CA, for local candidates. Remote applicants for this position will be considered from the states listed above. **1. What is the company size of Ushur?** Ushur has a company size of 201-500 employees. **2. What are the key responsibilities of a Technical Support Specialist?** A Technical Support Specialist is expected to be the first responder on customer tickets, drive resolution within defined SLAs, investigate issues and perform triage, manage ticketing in Jira, build and operate AI agents, participate in incident response, and contribute to knowledge capture. **3. What kind of experience is required for the Head of Revenue Operations role?** The Head of Revenue Operations role requires 8+ years of experience in Revenue Operations, Sales Operations, or GTM Operations in B2B SaaS, along with deep hands-on experience with Sales Ops, forecasting, pipeline management, deal desk, and quota & capacity planning. **4. What is Ushur's approach to AI?** Ushur is an AI-first company and encourages all team members to embrace the opportunities AI brings to work and to its customers. The company expects team members to leverage AI tools to enhance productivity, collaboration, and customer outcomes. **5. What is the salary range for the Head of Revenue Operations position?** The salary range for the Head of Revenue Operations position is $190,000 - $240,000 plus bonus and equity. **6. What are the core responsibilities of a Technical Success Manager?** The Technical Success Manager is expected to act as the primary post-sales point of contact, build and maintain executive-level relationships, drive value realization, partner with various teams to create a unified customer journey, map customer processes, lead POCs, and act as a customer advocate.