US Signal

Technology, Information and Internet201-500 employeesWebsite

3

Open Roles

US Signal is a leading data center services provider in the technology, information, and internet industry. The company offers secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services. US Signal also provides managed and professional services. The company has 201-500 employees. US Signal currently has three open positions: * **Support Agent - Night| Belleville, MI (On-Site):** This on-site position in Belleville, MI, is a 12-hour night shift role, Thursday to Sunday and every other Wednesday. The Support Agent will provide Tier One support across various services, including Cloud, Connectivity, Colocation, Data Protection, and Security. Key responsibilities include responding to customer inquiries, performing technical troubleshooting, collaborating with internal teams, and assisting with data center operations. * **Account Executive | Indiana/Ohio (remote):** This remote role will focus on driving growth within the assigned Indiana/Ohio territory. The Account Executive will be responsible for sales activities, including generating new prospects, building partnerships, meeting sales targets, and cultivating client relationships. Travel to Indiana data centers and prospective/current customer locations in Indiana and Ohio is required. * **Associate Support Agent - Day (8-hour shift)| Auburn Hills (On-Site):** This on-site, entry-level position in Auburn Hills, MI, is an 8-hour day shift Monday through Friday. The Associate Support Agent will manage front desk operations, assist visitors, provide basic customer support and escalate issues as needed. The role also involves facility oversight and collaboration with internal teams. The positions at US Signal utilize a range of technologies, including: * Customer Support * Technical Troubleshooting * Communication * Collaboration * Problem Solving * Strategic Thinking * Learning Agility * Innovation * Interpersonal Skills * Empathy * Networking * Data Center Operations * Cloud Services * Fiber * Operating Systems * Consultative Sales Expertise * Managed Services * Disaster Recovery * Colocation * Network Solutions The available positions have different remote policies and workplace types: * The Support Agent and Associate Support Agent roles are on-site positions located in Belleville, MI, and Auburn Hills, MI, respectively. * The Account Executive position is a remote role, with required travel to Indiana data centers and prospective/current customer locations in Indiana and Ohio. **1. What are the required qualifications for the Support Agent position?** The Support Agent position requires customer support experience, the ability to communicate technical concepts, strong customer service skills, and basic knowledge of relevant industry technologies. An Associate's degree or 2+ years of professional experience is needed. **2. What are the key responsibilities of the Account Executive role?** The Account Executive is responsible for driving territory growth, building partnerships, meeting sales targets, and serving as a cloud services expert. They will also be responsible for developing strategic relationships and providing reporting. **3. What kind of education and experience are preferred for the Account Executive role?** A Bachelor's Degree or 4+ Years Professional Experience in a consultative/solution selling B2B sales role is preferred. Experience requirements include 2+ years selling complex IT infrastructure solutions for the Enterprise Account Executive position and 4+ years for the Strategic Account Executive position. **4. What are the working conditions for these positions?** These positions may be performed in a standard office or home office setting, requiring prolonged periods of sitting and frequent computer use. Occasional lifting of items up to 25 pounds may be required. **5. What benefits does US Signal offer?** US Signal offers a generous paid time off policy, including vacation and 10 paid holidays. Employees also receive competitive medical, dental, and vision benefits, a 401(k) retirement plan with contributions, group term life insurance, a wellness incentive, paid volunteer time, and a business casual dress code. **6. Is visa sponsorship available?** No, US Signal is not able to sponsor visas at this time.