Tenerity

Tenerity, a company in the Advertising Services industry, is currently hiring. The company has a workforce of 1,001-5,000 employees. Tenerity has three open positions currently available: **1. Contact Centre Agent:** This is a fully remote role. Responsibilities include handling customer inquiries over the telephone and in writing, providing efficient, courteous, and professional service. The work pattern is a 37.5-hour shift, operating from Monday to Sunday, covering morning, afternoon, and late shifts. Qualifications include GCSE standard education and a Customer Service NVQ or equivalent. Experience within a customer service environment is required. **2. Customer Care Specialist:** This position is on-site. The role involves maintaining and improving contact center customer relations and achieving contact center goals and standards. Responsibilities include responding to customer contacts, achieving performance objectives, and collaborating within a team. Qualifications include a High School Diploma or Equivalent, and fluency in both English and French (oral and written). **3. Junior Legal Counsel:** This position is a hybrid role, with part-time work from home and part-time from the office, based in Madrid, Spain. The role involves working on legal matters related to Spain, Portugal, Brazil, and Mexico. Responsibilities include reviewing marketing materials for compliance, managing consumer complaints, drafting and negotiating agreements, and advising on data protection matters. Candidates should be Spanish native speakers, fully qualified in Spain with 1 to 3 years PQE. Based on the job postings, Tenerity uses the following technologies and skills: * **Contact Centre Agent:** Customer Service, Communication, Interpersonal Skills, Listening Skills, Telephone Manner, Computer Skills, Attention To Detail, and Knowledge Retention. * **Customer Care Specialist:** Customer Service, Interpersonal Skills, Listening Skills, Communication Skills, Team Collaboration, Time Management, Adaptability, Attention to Detail, and Willingness to Learn. * **Junior Legal Counsel:** Legal Counsel, Contract Drafting, Consumer Laws, Data Protection, Marketing Law, Advertising Compliance, Analytical Skills, Attention to Detail, Legal Writing, Research Skills, Spanish Language, Portuguese Language, English Language, Consumer Complaints Management, Privacy Policies, DPIAs, and LIAs. Tenerity offers various work arrangements: * **Remote:** The Contact Centre Agent position is fully remote. * **On-site:** The Customer Care Specialist position is on-site. * **Hybrid:** The Junior Legal Counsel position offers a hybrid work arrangement. Here are some frequently asked questions about working at Tenerity and applying for the listed positions: 1. **What are the required qualifications for the Contact Centre Agent position?** You need to have a GCSE standard education and a Customer Service NVQ or equivalent. Experience within a customer service environment is required. 2. **Where is the Junior Legal Counsel position located?** The Junior Legal Counsel position is based in the Tenerity Madrid office, in the Hortaleza area. 3. **What skills are essential for the Customer Care Specialist role?** Excellent interpersonal, listening, written and verbal communication skills, and a passion for customer service. 4. **Is the Contact Centre Agent position full-time?** The Contact Centre Agent role involves a 37.5-hour shift work pattern, operating from Monday to Sunday, covering morning, afternoon, and late shifts. 5. **What languages are required for the Customer Care Specialist position?** Fluency in English and French, both oral and written, is required. 6. **What experience is preferred for the Junior Legal Counsel position?** Experience in marketing/product reviews and handling consumer queries, ideally as well in contract drafting.