Telemedik

Telemedik is a company operating in the Health, Wellness & Fitness industry. The company currently has 51-200 employees. Telemedik is currently hiring for three open positions. Telemedik is currently seeking to fill three on-site positions: * **Customer Service Representative:** This role involves being the first point of contact for members and clients. Responsibilities include providing guidance over the phone, resolving customer needs, and ensuring a professional service experience. Key tasks include handling member calls, providing information on health plans, guiding members on plan coverages, documenting inquiries, referring complaints, and participating in training. Requirements include a minimum of 1 year of Customer Service experience, a high school diploma (college credits preferred), proficiency in computer applications and Microsoft Office, excellent verbal and written communication skills, and availability for rotating shifts (Monday to Sunday, including weekends and holidays). * **Bilingual Customer Service Representative:** This position requires providing exceptional customer service and support in both English and Spanish. Responsibilities include assisting customers with inquiries related to benefits, claims, eligibility, and provider information. Key functions involve communicating with members to provide information about covered services, providing guidance on non-clinical matters, handling incoming calls, documenting transactions, and referring unresolved complaints. Requirements include an Associate’s or Bachelor’s degree with a minimum of one (1) year of customer service experience, or a high school diploma with a minimum of three (3) years of customer service experience. Candidates must be customer-service oriented with strong interpersonal skills and demonstrate empathy. Proficiency in computer-based customer service platforms is also required, along with being fully bilingual (English and Spanish) and the ability to work a fixed schedule (Monday through Friday), holidays, and weekends as needed. * **Finance & Accounting Manager:** This is a cross-functional role with responsibilities that include accounting management (overseeing records, closings, compliance, and audits), financial planning (budgeting, forecasting, variance analysis, and project profitability), treasury and liquidity management, tax compliance, and reporting and decision-making. Requirements include a Bachelor’s degree in Public Accounting, Finance, Economics, or related fields, with a postgraduate degree (MBA or Master’s in Finance) preferred. Candidates need 5 to 10 years of experience in accounting, finance, or auditing, with at least 3 years in leadership roles. The job postings highlight the following technology skills and proficiencies required for these positions: * **Customer Service Representative:** Customer Service, Communication Skills, Empathy, Proactivity, Computer Applications, Microsoft Office, Documentation, Confidentiality, Regulations Compliance. * **Bilingual Customer Service Representative:** Bilingual, Customer Service, Interpersonal Skills, Empathy, Problem Solving, Communication, Documentation, Confidentiality, Regulatory Compliance, Training, Support, Health Insurance Knowledge, Call Handling, Follow-Up Skills, Computer Proficiency, Team Collaboration. * **Finance & Accounting Manager:** Analytical and Strategic Thinking, Leadership and Team Management, Proficiency in Accounting Standards, Knowledge of Tax and Fiscal Regulations, Experience with ERP Systems, Effective Communication, Professional Ethics. All three positions are on-site in Guaynabo or Mayagüez, PR. 1. **What benefits does Telemedik offer?** Telemedik offers a variety of benefits, including 24/7 Telemedicine service, free health and wellness programs for employees, opportunities for growth, paid leave, and a 401(k) Retirement Plan. The Bilingual Customer Service Representative position includes a Christmas Bonus, Health Insurance and Life Insurance, Paid leave benefits, one personal day and one birthday celebration day. 2. **What are the requirements for the Customer Service Representative position?** The Customer Service Representative role requires a minimum of 1 year of Customer Service experience, a high school diploma (college credits preferred), proficiency in computer applications and Microsoft Office, excellent verbal and written communication skills, and availability for rotating shifts including weekends and holidays. 3. **What are the key responsibilities of a Bilingual Customer Service Representative?** The Bilingual Customer Service Representative is responsible for providing exceptional service and support to customers, members, and providers in both English and Spanish. They handle inquiries related to benefits, claims, eligibility, and provider information. They provide guidance, support, and educational services on non-clinical matters related to coverage and promotions of different plans. 4. **Where are the available positions located?** All three positions are on-site in either Guaynabo or Mayagüez, PR. 5. **What education and experience are required for the Finance & Accounting Manager position?** The Finance & Accounting Manager role requires a Bachelor’s degree in Public Accounting, Finance, Economics, or related fields. Ideally with a postgraduate degree (MBA or Master’s in Finance). The position also requires 5 to 10 years in accounting, finance, or auditing, with at least 3 years in leadership roles.