Team17 Digital

Computer Games201-500 employeesWebsite

3

Open Roles

Team17 Digital, a company in the computer games industry, is currently hiring. With a company size of 201-500 employees, Team17 Digital is known for developing and publishing popular video games. Team17 Digital currently has three open positions. These include: * **IT Technician:** This hybrid role, based in Wakefield with on-site work required three days per week, involves managing support tickets, creating technical solutions, and providing IT assistance to colleagues. The essential experience includes working with Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), and Defender, providing support for Microsoft 365 Office applications, at least 3 years of experience handling support tickets in a service desk environment, and software & hardware troubleshooting. Desired experience includes ITIL certification, SDI Service Desk Analyst (or above), experience with Windows & MacOS, and PowerShell scripting. * **Senior IT Technician:** Also a hybrid role with three days on-site in Wakefield, this position focuses on managing the service desk queue, handling complex tickets, implementing service improvements, and mentoring other technicians. Essential experience includes implementing and managing third-line technologies including network infrastructure, server estate, virtualisation, and monitoring; managing and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), and Defender; OS Deployment & management tools (Intune, Datto, MDM); PowerShell; software & hardware troubleshooting; and strong time-management and documentation skills. Desired experience includes MCSA certification, Microsoft Entra, 365 & Intune, Windows & MacOS, backup administration (preferably Rubrik), managing virtualisation technologies, monitoring tools (such as Datadog), Atlassian administration, Service Management/ITIL, SaaS Application Management, and supporting Games Development. * **Service Delivery Manager:** This hybrid position based in Wakefield (on-site 3 days per week) involves managing front-line incident and service requests, developing service desk strategy, and acting as a technical escalation mentor. Responsibilities include managing a team, developing and implementing IT service desk strategies, and improving processes. Experience and qualifications include a career history in IT with knowledge of corporate network design, Microsoft Active Directory/365 and PC builds, ITIL certification, 5 years of Service Desk management experience, and hands-on experience with an industry standard service desk platform. The company utilizes a variety of technologies, including Microsoft Intune, Microsoft 365, Active Directory, Microsoft Defender, Windows, MacOS, PowerShell Scripting, Third-Line Technologies, Network Infrastructure, Server Estate, Virtualisation, Backup Administration, Monitoring Tools, Service Management, SaaS Application Management, Games Development Support, Support Tickets, Troubleshooting, Knowledge Base, ITIL Certification, SDI Service Desk Analyst, Communication Skills, Collaboration, Creativity, Enthusiastic Attitude, Microsoft Active Directory, PC Builds, Service Desk Management, Team Leadership, Customer Communication, KPI Development, Continuous Improvement, Technical Escalation, Supplier Management, Incident Management, Problem Analysis, Knowledge Base Management, Training and Development, and Project Collaboration. All three roles are hybrid, with on-site work required three days a week in Wakefield. The Senior IT Technician position is based in Manchester. Here are some frequently asked questions about working at Team17 Digital: * **What is the remote policy for these positions?** All three positions are hybrid, requiring on-site work three days per week. * **What are some of the essential skills needed for the IT Technician role?** Essential experience for the IT Technician role includes working with Microsoft technologies like Intune, 365, Active Directory, and Defender, providing support for Microsoft 365 Office applications, at least 3 years of experience handling support tickets, and software/hardware troubleshooting. * **What certifications are desired for the Senior IT Technician role?** Desired experience includes MCSA certification. * **What are the main responsibilities of the Service Delivery Manager?** The Service Delivery Manager manages front line incident and service requests, develops service desk strategy, acts as a technical escalation mentor, and manages a team. * **What qualifications are required for the Service Delivery Manager role?** The Service Delivery Manager role requires a career history in IT, ITIL certification, 5 years of Service Desk management experience, and hands-on experience with an industry standard service desk platform. * **Does Team17 Digital consider accessibility in its hiring process?** Yes, Team17 is an equal opportunities employer with a commitment to building a diverse workforce and makes accommodations for interviews and roles upon request.