Superior Support Resources, Inc.

IT Services and IT Consulting51-200 employeesWebsite

3

Open Roles

Superior Support Resources, Inc. (SSR) is an IT Services and IT Consulting company with 51-200 employees. SSR Total IT, a division of Superior Support Resources, Inc., is a leading Managed Service Provider (MSP) in the Milwaukee metro area. They deliver IT solutions to small to mid-sized businesses and support over 3,000 end users. Currently, SSR has three open positions. SSR Total IT is currently hiring for the following roles: * **Help Desk Analyst:** This on-site role is the primary point of contact for client support requests. Responsibilities include delivering high-quality technical support, troubleshooting, and using SSR’s support tools. Candidates must live within a 30-minute commute of the Milwaukee area. * **Technical Engineering Operations & Project Management Leader:** This on-site position focuses on project management and delivery within an MSP environment. The leader is responsible for end-to-end delivery of IT initiatives while providing operational oversight of Engineering scheduling, capacity planning, and standards. * **Field Engineer:** The on-site Field Engineer serves as a trusted technical advisor to clients. This role involves infrastructure design, hands-on support, and client relationship management. The Field Engineer will oversee client networks and systems, and act as an escalation point. The job postings highlight the following technologies utilized at Superior Support Resources, Inc.: * **Help Desk Analyst:** Windows Desktops, Microsoft Office, Active Directory, Microsoft 365, macOS Devices, Google Workspace, DNS, VPNs, Remote Desktop Services, Networking. * **Technical Engineering Operations & Project Management Leader:** Project Management, Systems Engineering, Infrastructure, Networking, Cloud, Security. * **Field Engineer:** IT Infrastructure, Client Relationship Management, Infrastructure Design, Cloud Services, Cybersecurity, Windows Server, Microsoft 365, Azure, Virtualization, Endpoint Security, Backup and DR Platforms, Networking. SSR Total IT offers a work environment with on-site positions. The Help Desk Analyst and Field Engineer roles are on-site positions. The Technical Engineering Operations & Project Management Leader role is not a remote or hybrid position. Here are some frequently asked questions about working at Superior Support Resources, Inc.: 1. **What benefits does SSR Total IT offer?** SSR Total IT offers 401(k) + Profit Share + Quarterly Bonus Program (SSR Share), Health, Dental, Vision, Life & Disability Insurance, PTO & Paid Holidays, and Training and Professional Development. 2. **What is the remote policy for these positions?** The Help Desk Analyst and Field Engineer roles are on-site positions. The Technical Engineering Operations & Project Management Leader role is also an on-site position. 3. **What skills are required for the Help Desk Analyst position?** The Help Desk Analyst position requires experience configuring, supporting, and managing Windows desktops, Microsoft Office, Active Directory, Microsoft 365, macOS devices, and Google Workspace. Strong client-facing and communication skills are also needed. 4. **What skills are needed for the Field Engineer position?** The Field Engineer position requires strong technical proficiency in Windows Server, Microsoft 365, Azure, firewalls, virtualization, and endpoint security. Excellent documentation, time management, and client communication skills are also required. 5. **What does SSR Total IT value in its employees?** SSR Total IT values career growth and leadership development, a collaborative, supportive culture, work/life balance and flexibility, and a meaningful voice in how teams operate. 6. **Where is SSR Total IT located?** SSR Total IT is based in the Milwaukee metro area.