Sonesta Columbus, OH

Hospitality10,001+ employeesWebsite

3

Open Roles

Sonesta Columbus, OH, a part of the hospitality industry, is currently seeking to fill three open positions. With over 10,001 employees, Sonesta is a large company with opportunities for growth. Sonesta Columbus, OH is currently hiring for the following roles: * **Guest Service Representative:** This on-site role involves delivering Sonesta Service in all guest interactions. Key responsibilities include registering guests, providing information on hotel services, handling cash and credit card transactions, and assisting with reservations. The Guest Service Representative serves as the first point of contact for guests. * **Housekeeping Supervisor:** This on-site position assists the Housekeeping Manager in supervising housekeeping and laundry operations. The Housekeeping Supervisor inspects rooms, trains room attendants, and performs cleaning duties. This role ensures clean rooms that meet brand standards. * **Assistant Front Office Manager:** This on-site position supports daily front desk and reservation operations. Responsibilities include supervising front office staff, overseeing cash and credit card security, and supporting revenue optimization. The Assistant Front Office Manager plays a key role in training, communication, and service recovery. The job postings highlight the following technologies and skills used at Sonesta Columbus, OH: * Guest Service Systems * Front Desk Operations * Cash Handling * Credit Card Transactions * Guest Relations * Reservation Processing & Management * Upselling * Teamwork * Communication Skills * Problem Solving * Organizational Abilities * ServSafe Certification * TIPS Certification * Opera Systems * Microsoft Office * Alcohol Sales Compliance * Customer Service * Supervision * Training * Cleaning * Scheduling * Inventory Management * Compliance * Safety Procedures * Revenue Optimization * Performance Monitoring * Recruitment All three listed positions at Sonesta Columbus, OH, are on-site roles, meaning they require employees to be physically present at the hotel. Here are some frequently asked questions about working at Sonesta Columbus, OH, based on the job postings: 1. **What benefits does Sonesta Columbus, OH offer?** Sonesta offers Medical, Dental, and Vision Insurance; a Health Savings Account with Company Match; a 401(k) Retirement Plan with Company Match; Paid Vacation and Sick Days; Sonesta Hotel Discounts; Educational Assistance; Paid Parental Leave; Company Paid Life Insurance; Company Paid Short Term and Long Term Disability Insurance; various Employee Perks and Discounts; Hospital Indemnity; Critical Illness Insurance; and Accident Insurance. 2. **What are the qualifications for the Guest Service Representative position?** Candidates need a High School diploma or equivalent and one year of previous hotel or retail customer service experience is preferred. Applicants must be able to speak, read, and write fluent English and will be required to obtain a ServSafe and potentially a TIPS certification. A valid driver’s license is required. 3. **What are the requirements for the Housekeeping Supervisor position?** The Housekeeping Supervisor position requires a High School Diploma or equivalent plus two years of housekeeping experience including some supervisory training/experience. 4. **What qualifications are needed to be an Assistant Front Office Manager?** The Assistant Front Office Manager role requires a High School diploma or equivalent and two years of previous hotel experience. Experience with Microsoft Office and Opera systems is required, and a valid driver's license is also required. 5. **What are the hours like?** All positions require working mornings, evenings, weekends, and holidays. 6. **How do I apply for a position?** Upon submitting your application, be sure to complete a full application in addition to attaching a resume. Incomplete applications will not be considered. 7. **Is Sonesta Columbus, OH an equal opportunity employer?** Yes, Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.