SmartBear

SmartBear is a software development company. It provides solutions for developers, testers, and software engineers, with over 16 million users at 32,000+ organizations. Some of the well-known companies that trust SmartBear include Adobe, JetBlue, FedEx, and Microsoft. SmartBear currently has three open positions: * **Manager, Customer Success:** This hybrid role in Somerville, MA, involves leading a team of Customer Success Managers, driving retention, and improving customer health outcomes. The salary range is $149,000 - $165,000 USD. The responsibilities include building and coaching a high-performing CSM team, providing regular feedback, and driving consistency in team performance. The ideal candidate will have 6–8+ years of experience in Customer Success, Account Management, or a similar customer-facing role, including 2-4+ years leading or managing CSMs with direct accountability for renewals and customer outcomes. * **Senior Director, Revenue Enablement:** This hybrid position requires building, scaling, and optimizing revenue enablement programs. This role involves creating strategies, programs, and resources to improve sales efficiency. The base salary is $156,660 - $170,480 USD. The responsibilities include developing and implementing revenue enablement strategies, training and coaching, content and resource development, GTM tools and CRM optimization, cross-departmental collaboration, and metrics and reporting. The qualifications include 8+ years of experience in enablement or a related function within a SaaS or technology company, with 2+ years of experience leading a sales enablement team preferred. * **Channel Manager, Atlassian Partnerships:** This on-site role focuses on accelerating revenue growth within the Atlassian ecosystem. The responsibilities include growing and scaling partnerships with Atlassian Solution Partners through partner recruitment, sales and technical enablement, and co-marketing and co-selling activities. Candidates should have 5+ years of leadership experience in strategic partnerships, channel sales, or marketplace growth roles. The job postings mention a variety of technologies and skills, including: * Customer Success * Account Management * SaaS * Team Leadership * Coaching * Analytical Skills * Operational Instincts * Communication * Collaboration * Problem-Solving * Data Analysis * Customer Engagement * Renewal Readiness * Risk Mitigation * Cross-Functional Collaboration * Value Articulation * Revenue Enablement * Sales Methodologies * CRM Systems * Data-Driven Coaching * Performance Metrics * Content Development * Training Programs * Sales Effectiveness * GTM Tools * Onboarding * Continuous Learning * Market Trends * Strategic Partnerships * Marketplace Growth * Atlassian Ecosystem * Partner Relationships * Executive Presentation * Stakeholder Influencing * Enablement Content Design * Training Curricula * KPI Interpretation * Data Optimization * Sales Engineering * SaaS Business Models * Partner Relationship Management SmartBear offers hybrid and on-site work arrangements. The Manager, Customer Success, and Senior Director, Revenue Enablement positions are hybrid roles. The Channel Manager, Atlassian Partnerships, position is an on-site role. 1. **What is the salary range for the Manager, Customer Success position?** The salary range is $149,000 - $165,000 USD. 2. **What is the remote policy for the Senior Director, Revenue Enablement role?** It is a hybrid position. 3. **Where is the Channel Manager, Atlassian Partnerships, role located?** This is an on-site position. 4. **What are the key responsibilities of the Senior Director, Revenue Enablement?** The Senior Director of Revenue Enablement will develop and implement revenue enablement strategies, facilitate revenue training and coaching, develop content and resources, optimize GTM tools and CRM, collaborate across departments, and define and track performance metrics. 5. **What kind of experience is required for the Manager, Customer Success position?** 6–8+ years of experience in Customer Success, Account Management, or a comparable SaaS customer-facing role, including 2-4+ years leading or managing CSMs with direct accountability for renewals and customer outcomes. 6. **What are some of the skills listed for the Channel Manager, Atlassian Partnerships role?** Strong communication, executive-level presentation, and stakeholder-influencing skills are required. 7. **Does SmartBear offer any specific benefits?** SmartBear offers a performance-based bonus for eligible roles, a generous benefits package, and promotes work-life balance through flexible time off and hybrid work options.