SilverSky

SilverSky is an IT Services and IT Consulting company with 201-500 employees. The company is currently hiring, with three open positions available. SilverSky is actively seeking qualified candidates for the following roles: * **Service Desk Specialist L2:** This on-site position requires supporting users both locally and remotely. Responsibilities include the installation, repair, and upgrade of end-user hardware and software, corporate server support, new staff induction training, and managing meeting rooms and associated equipment. The role involves providing Tier-2 support services for Exchange 2013/2019/Office 365, focusing on Exchange messaging support. Candidates must be able to maintain Metric goals, SLA goals, and customer satisfaction goals. This position is only hiring from the Philippines. * **MSSP Analyst L1:** This on-site position involves providing Tier-1 support services for Exchange and Office 365 environments. Responsibilities include resolving incidents for messaging clients over the phone in a Call Center environment and by tickets, performing basic troubleshooting for desktop, Microsoft Office, and Outlook configurations. The MSSP Analyst L1 must also maintain Metric goals, SLA goals, and customer satisfaction goals. This position is on-site and based in the United States. * **SOC Analyst L1:** This on-site role within a 24x7 team involves analyzing and responding to all security and service-related events. As a first-line security analyst, the SOC Analyst L1 will monitor security consoles and escalate change requests and security events to the appropriate department. This on-site position is based in the United States. The roles at SilverSky require experience with various technologies: * **Service Desk Specialist L2:** Requires expertise in client-side components (Outlook, Outlook Express, Mac Mail, Outlook 2011 for Mac, OS X, and Mobile Devices using POP & IMAP), SMTP message flow, troubleshooting connectivity issues, Exchange 2010– 2019– Office 365, Active Directory, Network Troubleshooting, PowerShell, Exchange Management Console, Mobile Device Management, Whitelisting, Blacklisting, and Spam Scoring. * **MSSP Analyst L1:** Requires skills in technical support, customer service, troubleshooting, Microsoft Office, Outlook, Exchange, Office 365, SMTP, and email headers. * **SOC Analyst L1:** Experience is needed with Firewalls, IPS, IDS, Active Directory, Windows Server, Linux, TCP/IP, Networks, AWS, CDN's, Vulnerability Management, SIEM, and DRM. SilverSky's job listings specify the work environment for each role: * The **Service Desk Specialist L2** position is on-site. * The **MSSP Analyst L1** position is on-site. * The **SOC Analyst L1** position is on-site. **1. What are the company's values?** SilverSky's values are Vision, Velocity, and Vigilance. **2. Where are the MSSP Analyst L1 and SOC Analyst L1 positions located?** Both the MSSP Analyst L1 and SOC Analyst L1 roles are on-site positions located in the United States. **3. Is visa sponsorship available for these roles?** No, at this time, SilverSky is not hiring candidates who require visa sponsorship for the MSSP Analyst L1 and SOC Analyst L1 positions. **4. What are the key responsibilities of the Service Desk Specialist L2 role?** The Service Desk Specialist L2 provides support for end-users, server support, and training, and provides Tier-2 support for Exchange and Office 365 environments. **5. What is the main focus of the SOC Analyst L1 role?** The SOC Analyst L1 role is responsible for analyzing and responding to all security and service-related events.