Silktide

Silktide, a company in the Technology, Information, and Internet industry, is currently hiring. With a team size of 51-200 employees, Silktide develops software that helps organizations create accessible, fast, and high-quality websites. The company has a strong customer satisfaction rating of 4.8 stars and a team score of 4.9 stars. Silktide has three open positions available. **1. Content Video Marketing Specialist:** This hybrid role in Austin, TX, requires planning, creating, and optimizing video content. Responsibilities include building a video content roadmap, partnering with Product Marketing and Growth, creating various video formats, and owning the end-to-end video workflow. The salary range for this position is $59,000 - $79,000 USD. The ideal candidate will have 3–5+ years of experience creating video content, a strong portfolio, and experience with video tools. **2. Account Executive (US):** This hybrid position based in Austin, TX, involves turning qualified leads into customers. Key responsibilities include identifying potential customers, running demos, deal management, and acting as a trusted advisor. The salary range is $70,000 - $80,000 USD, with an OTE (On-Target Earnings) of $100,000 - $130,000. Candidates should have 2–5+ years of closing experience in B2B SaaS. **3. Customer Success Manager:** Located in Birmingham, UK, this hybrid position requires a Customer Success Manager to assist customers. Responsibilities include onboarding new customers, acting as a strategic point of contact, and driving customer success. The salary range is £45,000 to £70,000, with an OTE of £56,000 to £87,500. Candidates need 2–3+ years of customer-facing experience. The positions at Silktide utilize the following technologies: * **Content Video Marketing Specialist:** Video Strategy, Video Creation, Storytelling, Production Quality, Editing, Scripting, Collaboration, Accessibility Principles, Project Management, Video Tools, Content Optimization, Customer Focus, Engagement Analysis, Social Media, B2B Marketing, SaaS. * **Account Executive (US):** B2B SaaS, Closing Experience, Self-Sourcing Pipeline, Discovery, Solution Selling, Value Articulation, Objection Handling, Running Demos, Negotiation, Communication, Collaboration, CRM Hygiene, Product Knowledge, Market Trends, Consultative Partner, Accessibility. * **Customer Success Manager:** Customer Success, Account Management, Onboarding, Customer Engagement, Proactive Communication, Problem Solving, Relationship Building, Strategic Thinking, Data Insights, Training, Technical Support, Collaboration, Goal Orientation, Adaptability, Time Management, Technology Proficiency. Silktide offers a hybrid work environment. The Content Video Marketing Specialist and Account Executive roles require 3 days per week in the Downtown Austin office. The Customer Success Manager role requires 3 days per week in the Birmingham office on Colmore Row. The remaining days are for focused work. Here are some frequently asked questions about working at Silktide and applying for these positions: 1. **What is the remote policy for these roles?** The roles are hybrid, with 3 days per week in the office. 2. **What is the salary range for the Content Video Marketing Specialist role?** The base salary range is $59,000 to $79,000 USD. 3. **What is the OTE for the Account Executive (US) role?** The OTE is $100,000 - $130,000. 4. **Where will the Customer Success Manager work?** The Customer Success Manager will work in the Birmingham office on Colmore Row 3 days a week. 5. **What benefits are offered?** All positions include a MacBook, 20 days paid vacation plus public holidays, Private Insurance, Health, Dental and Vision, plus Wellness Allowance, Company Sponsored Pension and Enhanced Paternity or Maternity. 6. **What is the dress code?** All positions have a casual dress code. 7. **Does the company offer company outings?** Yes, Silktide offers monthly company outings.