Separators, Inc.

Dairy Product Manufacturing11-50 employeesWebsite

3

Open Roles

Separators, Inc. is a leading independent provider specializing in the service, repair, and remanufacturing of Alfa Laval, Tetra Pak, and GEA centrifuge equipment within the dairy product manufacturing industry. With a team of 11-50 employees, Separators, Inc. focuses on providing service, parts, automation technology, and consulting. Separators, Inc. currently has three open positions: **1. Field Service Technician - Pittsburgh, PA:** This on-site role, preferably based out of Pittsburgh, PA, involves performing scheduled centrifuge maintenance and repair work in customer plants within the Western New York and Western Pennsylvania region. The Field Service Technician must demonstrate technical expertise, reliability, and a commitment to customer satisfaction. Responsibilities include safety compliance, on-time service, obtaining customer approvals, identifying and recommending solutions for process issues, providing technical support and training, and generating service reports. The wage for this position is $30.00 - $33.00 per hour with bonus potential. Benefits include Health Insurance with Health Savings Account (if eligible), Dental/Vision Insurance, Life/Disability Insurance, 401(k) with employer match, Paid Vacation/Sick Time, Paid Holidays, Employee Assistance Program, and a Wellness Program. This is a full-time, non-exempt (hourly) position. This role requires extensive travel, up to 75%. Candidates must be available after hours, weekends, and holidays. Regularly working 1-2 weekends per month is required, with the possibility of being asked to work up to 3 weekends a month. The ability to work on-site for up to 5 days at a time is expected, with potential for up to 8 days for 1-2 projects per year. **2. Vice President of Sales and Marketing:** This on-site role is located in the Indianapolis, Indiana office. The Vice President of Sales & Marketing will lead the company’s sales strategy, marketing and customer development functions within the industrial separation equipment sector. This position requires an annual base salary of $170,000, with a 20% annual bonus potential. Benefits include Health Insurance with Health Savings Account (if eligible), Dental/Vision Insurance, Life/Disability Insurance, 401(k) with employer match, Paid Vacation/Sick Time, Paid Holidays, Employee Assistance Program, and a Wellness Program. This is a full-time, exempt (salary) position. Travel up to 50% is required. **3. Field Service Technician - Erie, PA:** Similar to the Pittsburgh role, this on-site position involves centrifuge maintenance and repair work for customers within the Western New York and Western Pennsylvania region, preferably based out of Erie, PA. This role requires technical expertise, reliability, and customer satisfaction focus. Specific responsibilities are identical to the Pittsburgh Field Service Technician. The wage is $30.00 - $33.00 per hour with bonus potential. Benefits are the same as the Pittsburgh Field Service Technician position. This is a full-time, non-exempt (hourly) position. This role requires extensive travel, up to 75%. Candidates must be available after hours, weekends, and holidays. Regularly working 1-2 weekends per month is required, with the possibility of being asked to work up to 3 weekends a month. The ability to work on-site for up to 5 days at a time is expected, with potential for up to 8 days for 1-2 projects per year. The roles require skills in: * **Field Service Technician:** Mechanical Aptitude, Problem-Solving Skills, Communication Skills, Customer Service, Technical Support, Teamwork, Reliability, Safety Awareness, Flexibility, Time Management, Attention to Detail, Training, Troubleshooting, Continuous Improvement, Curiosity, and Grit. * **Vice President of Sales and Marketing:** Sales Leadership, Marketing Strategy, Customer Engagement, Key Account Management, Sandler Selling Techniques, Team Development, Market Intelligence, Strategic Planning, Pricing Management, Profitability, Cross-Functional Leadership, Analytical Skills, Communication Skills, Relationship Building, Problem Solving, and Decision Making. The Field Service Technician positions are on-site roles, involving extensive travel (up to 75%) and customer site visits for up to 5 days at a time, with the potential for extended on-site work up to 8 days for specific projects. The Vice President of Sales and Marketing is also an on-site role. **1. What are the core values at Separators, Inc.?** The core values at Separators, Inc. are Customer Service, Continuous Improvement, Mutual Respect, Integrity, and Trust. **2. What are the key performance measures for the Field Service Technician roles?** Key performance measures include 100% answered after-hours emergency call rate, customer satisfaction of onsite services, warranty expenses below 1% (meeting annual goals) related to service work performed, persistence, accuracy, timeliness of reporting, and a desire to grow with the company. **3. What is the expected travel for the Field Service Technician positions?** Extensive travel is required, up to 75%. **4. What are the weekend work expectations for the Field Service Technician roles?** The roles require regular availability to work 1-2 weekends per month, with a possibility of up to 3 weekends a month. Employees have the right to refuse working 4 weekends in a month. **5. What benefits are offered to employees at Separators, Inc.?** Benefits include Health Insurance with Health Savings Account (if eligible), Dental/Vision Insurance, Life/Disability Insurance, 401(k) with employer match, Paid Vacation/Sick Time, Paid Holidays, Employee Assistance Program, and a Wellness Program. **6. Where is the Vice President of Sales & Marketing role based?** The Vice President of Sales & Marketing role is based in the Indianapolis, Indiana office.