Send My Bag

Freight and Package Transportation51-200 employeesWebsite

3

Open Roles

Send My Bag is a company in the freight and package transportation industry. With a team of 51-200 employees, the company is currently hiring. Send My Bag currently has three open positions for Customer Service Advisors in their Bangor, Northern Ireland office. This is a permanent, full-time position. The starting salary is £26,228 (£13.45 per hour). Employees are encouraged to build their knowledge through the "Send My Bag - Levels" progression program, which offers salary increases: Level 1 - £27,068, Level 2 - £28,223, and Level 3 - £30,533. The role requires 37.5 hours per week, with shifts of 8 hours including a 45-minute break. Shifts typically do not start before 7 am or finish after 11 pm and usually change monthly, rotating between early, mid, and late starts. While most team members work Monday - Friday, some shifts may include weekends. Key responsibilities include speaking with customers and courier partners, responding to emails, and handling live chat inquiries. Successful candidates must have GCSE Maths & English grades A-C (A-levels grades A-C or an undergraduate degree preferred) and demonstrate a professional and friendly demeanor, strong written and verbal communication skills, and the ability to remain calm under pressure. PC experience is required. This is a permanent, part-time position. The starting salary is £13,114 (£13.45 per hour). The "Send My Bag - Levels" progression program is also available for this position, with salary increases: Level 1 - £13,534, Level 2 - £14,112, and Level 3 - £15,267. Working hours are Monday - Friday, 6 pm - 10 pm, for a total of 18.75 hours per week. The role will include the same customer service duties as the Day Shift position, including phone, email, and live chat. Qualified candidates must have GCSE Maths & English grades A-C (A-levels grades A-C or an undergraduate degree preferred), as well as strong communication and problem-solving skills, and PC experience. This permanent, full-time position offers a starting salary of £28,685 (£14.71 per hour). The "Send My Bag - Levels" progression program is available for this position, with salary increases: Level 1 - £29,609, Level 2 - £30,880, and Level 3 - £33,421. The typical working hours for this shift are Monday - Thursday, 6 pm - 2 am, and Friday, 5 pm - 1 am. The role requires 37.5 hours per week, with 5 x 8hr shifts including a 45 minute break. Candidates who can demonstrate experience working evenings and overnight are particularly encouraged to apply. Responsibilities include customer and courier partner communication via phone, responding to emails, and handling live chat inquiries. This role may require providing cover for full overnight shifts, such as 10 pm - 6 am, Sunday - Thursday, or be moved to a full overnight shift for up to 6 months. For shifts starting 10 pm or later, an additional £1.52 per hour supplement will be paid. Successful candidates must have GCSE Maths & English grades A-C (A-levels grades A-C or an undergraduate degree preferred), communication skills, problem-solving skills, and PC experience. The roles utilize a technology stack including Customer Service, Problem Solving, Communication, Email Writing, Telephone Skills, PC Experience, and the ability to remain Calm Under Pressure. Additional skills such as Typing, Spelling, and Grammar are also utilized in some roles. All currently open positions are on-site in the Bangor, Northern Ireland office. The office offers on-site car parking with free electric car charging. Here are some frequently asked questions about working at Send My Bag and applying for these positions: 1. **What is the starting salary for the Customer Service Advisor - Day Shift position?** The starting salary is £26,228 (£13.45 per hour). 2. **What are the typical working hours for the Customer Service Advisor - Part Time (Evenings) role?** The working hours are Monday - Friday, 6 pm - 10 pm. 3. **What are the required qualifications for these positions?** GCSE Maths & English grades A-C are a minimum requirement, and experience with PCs is required for all roles. A-levels grades A-C or an undergraduate degree is preferred. 4. **Is there a progression program available?** Yes, all positions are part of the "Send My Bag - Levels" progression program. 5. **Does Send My Bag offer any health benefits?** Yes, Benenden Private Healthcare is offered, including a 24/7 GP Helpline and 24/7 Mental Health Helpline. Free annual eye tests are also provided. 6. **Where are these positions located?** All positions are based in the Bangor, Northern Ireland office. 7. **What are the interview requirements?** Candidates may undertake several short tests including typing, spelling & grammar.