SDI Presence

SDI Presence is an Information Technology & Services firm with 201-500 employees. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. SDI Presence currently has three open positions. These roles include: * **ServiceNow Developer:** This on-site role involves designing, configuring, and maintaining CMDB and related data models, implementing and optimizing ITOM Discovery, and developing and customizing ServiceNow applications to support ITSM and ITAM processes. The salary range is $110,000 - $120,000 USD. Candidates should have 3+ years of ServiceNow development experience, strong knowledge of CMDB architecture, ITOM Discovery, and CSDM framework, and experience implementing ITSM and ITAM modules. * **ServiceNow Architect:** This on-site position focuses on designing and optimizing the ServiceNow ecosystem, with a focus on CMDB data architecture, CSDM alignment, and ITOM Discovery accuracy. The salary range is $155,000 - $170,000 USD. Key responsibilities include leading the design of ServiceNow modules such as Incident, Problem, Change, and Request, as well as the Service Catalog, Knowledge, Asset Management, Discovery & CMDB, Self-Service Portal, and integrations with SCCM and other IT management tools. A Bachelor’s degree and 4+ years of ServiceNow experience, including large-scale environments (5,000+ users), are required. * **Administrative Assistant - Xchange:** This on-site role is responsible for supporting SDI Presence's operations at the Xchange office. The salary range is $40,000 - $50,000 USD. Responsibilities include managing office operations, supporting the Xchange Apprentice Program (scheduling interviews, mentoring apprentices), and coordinating community events. This position requires strong organizational and communication skills. The technology stacks for the open positions include: * **ServiceNow Developer:** ServiceNow Development, CMDB Design, ITOM Discovery, ITSM, ITAM, CSDM, JavaScript, Glide Scripting, ServiceNow APIs, HTML, CSS, XML, AJAX, SQL, JDBC, Agile Development, Technical Documentation. * **ServiceNow Architect:** ServiceNow, CMDB, CSDM, ITOM Discovery, ITSM, ITAM, Scripting, Integration, Automation, Architecture, Governance, Data Management, Collaboration, Leadership, UI/UX, Orchestration. * **Administrative Assistant - Xchange:** Organizational Skills, Communication Skills, Interpersonal Skills, Scheduling, Microsoft Office, Google Workspace, Event Coordination, Mentoring, Problem Solving, Attention to Detail, Customer Service, Administrative Support, Data Entry, Logistics Coordination, Professional Development, Relationship Building The available positions are all on-site roles. The ServiceNow Developer and Architect positions are based in an office setting. The Administrative Assistant - Xchange role is also an on-site position. Here are some frequently asked questions about working at SDI Presence and applying for these positions: 1. **What benefits does SDI Presence offer?** SDI Presence offers a competitive salary, Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability, matched Retirement Savings, a Wellness Program, and Paid time off. 2. **What are the key responsibilities of the ServiceNow Architect role?** The ServiceNow Architect is responsible for CMDB, CSDM, and ITOM leadership, platform architecture and solution design, integration and automation, platform ownership and operational excellence, and collaboration and leadership. 3. **What skills are required for the Administrative Assistant – Xchange role?** The role requires strong organizational and communication skills, scheduling experience, and proficiency with Microsoft Office and/or Google Workspace. 4. **Is experience with workforce development required for the Administrative Assistant – Xchange role?** Experience supporting workforce development, apprenticeship programs, HR coordination, recruiting support, or mentoring/coaching is preferred for the Administrative Assistant - Xchange role. 5. **How can I learn more about SDI Presence?** Visit www.sdipresence.com and connect on X and LINKEDIN.