Saco & Biddeford Savings Institution

Banking51-200 employeesWebsite

3

Open Roles

Saco & Biddeford Savings Institution is a banking institution with 51-200 employees. Saco & Biddeford Savings Institution currently has three open positions. * **Customer Relationship Associate - Westbrook:** This on-site position involves performing duties as either a Customer Service Representative or a Teller, depending on branch scheduling needs. Responsibilities include providing professional and courteous customer service, assisting with account opening and inquiries, providing product information, and ensuring accurate transaction processing. Candidates need strong interpersonal, communication, and organizational skills, along with operational competency in Microsoft Office Suite. * **Customer Relationship Associate - Saco Office:** Similar to the Westbrook position, this on-site role also performs the duties of a Customer Service Representative or a Teller. The responsibilities and requirements are the same as the Westbrook position. * **Retail Loan Servicing/Collection Specialist:** This on-site position focuses on residential mortgage and consumer lending, along with loan collection efforts. The Loan Servicer provides customer service, assists with escrow and construction loan processes, handles insurance-related tasks, and supports collection efforts. The role involves processing payments, handling inquiries, and managing loan payoffs. The position requires strong time management, communication, and organizational skills. Experience in customer service and processing loan payments is preferred. The job postings highlight the use of the following technologies and skills: Customer Service, Communication, Problem Solving, Teamwork, Attention to Detail, Time Management, Integrity, Product Knowledge, Cash Handling, Adaptability, Organizational Skills, Interpersonal Skills, Confidentiality, Compliance, Training, Efficiency, Loan Processing, Microsoft Office, Credit Reporting, Escrow Process, Construction Loans, Insurance Tasks, and Loan Servicing. Knowledge of Jack Henry SilverLake, Encompass, and Synergy is preferred for the Retail Loan Servicing/Collection Specialist role. All currently listed positions are on-site. The working conditions for the Customer Relationship Associate roles include extensive computer and office equipment operation, and the ability to stand for extended periods. The Retail Loan Servicing/Collection Specialist role also involves the ability to stand for extended periods and may require occasional lifting of up to 50 pounds. Here are some frequently asked questions regarding the available positions at Saco & Biddeford Savings Institution: 1. **What are the primary responsibilities of a Customer Relationship Associate?** The Customer Relationship Associate performs the duties of either a Customer Service Representative or a Teller, based on branch scheduling needs, including customer service, transaction processing, and product recommendations. 2. **What skills are essential for the Customer Relationship Associate positions?** Essential skills include strong interpersonal, verbal and written communication, and organizational skills. Also, operational competency with Microsoft Office Suite. 3. **What is the remote policy for these positions?** All three listed positions are on-site. 4. **What does the Retail Loan Servicing/Collection Specialist position entail?** The Retail Loan Servicing/Collection Specialist role focuses on loan servicing, collection efforts, assisting in escrow and construction loan processes, and handling insurance-related tasks. 5. **What is the required level of education for these positions?** A high school diploma or equivalent is required for all positions. 6. **What software or systems knowledge is preferred for the Retail Loan Servicing/Collection Specialist position?** Working knowledge of Jack Henry SilverLake, Encompass, and Synergy is preferred. Proficiency in Microsoft Office products, specifically Word and Excel, is also needed.