R-Dent Dental Laboratory

R-Dent Dental Laboratory, a company in the Medical Equipment Manufacturing industry, is currently seeking qualified candidates to join its team. With 51-200 employees, R-Dent is a leading dental lab. R-Dent Dental Laboratory is currently hiring for three positions: **Implant Technical Advisor for Dental Laboratory:** This on-site, full-time position requires an experienced individual to serve as an Implant Technical Advisor. Responsibilities include reviewing prescriptions to design Implants, All-on-4 Cases, and Full-Arch Implants, designing and planning Surgical Guides, ordering parts for implant cases, and quality checking orders in 3Shape. The role also involves chairside conversions, training doctors on implant techniques (in-person/remote), and discussing treatment plans with doctors for all implant case types. The schedule is Monday-Friday, 7:30 am - 4:30 pm. Candidates must have at least five years of CADCAM and Implant Experience. CDT certification is strongly preferred. Knowledge of CAD Implant Design, designing and planning surgical guides, ordering implant parts, and chairside conversions is also required. Compensation is up to $30/hour, depending on skill, experience, and ability. **Customer Service Rep/Data Entry Clerk (M-F 11:00am-8:00pm):** R-Dent is seeking a Customer Service Rep/Data Entry Clerk. This on-site, full-time position involves communicating with customers via phone, email, and text, entering prescriptions, and providing administrative support. The work schedule is Monday-Friday from 11:00 am to 8:00 pm. The compensation is $15-17 per hour. Previous customer service experience is required, and dental-related knowledge is a plus. Candidates must be able to read, analyze, and interpret information and quickly enter data into a database. The company uses technology including CAD Implant Design, Surgical Guides, Implant Parts, Chairside Conversions, Training Doctors, Treatment Plans, Quality Checking, 3Shape, and Exocad. For the Customer Service position, the tech stack includes Customer Service, Data Entry, Communication, Problem Solving, Attention to Detail, Multi-tasking, Teamwork, Computer Proficiency, Professional Call Handling, Administrative Support, Sales, Time Management, Adaptability, Quality Assurance, Customer Retention, and Technical Skills. The Implant Technical Advisor position is an on-site, full-time role with a Monday-Friday schedule. The Customer Service Rep/Data Entry Clerk role is also on-site, with a Monday-Friday, 11:00 am - 8:00 pm schedule. The Customer Service position has a fast-paced manufacturing office work environment indoors with air conditioning and some fluorescent lighting. Here are some frequently asked questions about working at R-Dent Dental Laboratory and applying for these positions: 1. **What benefits are offered to employees at R-Dent?** R-Dent offers medical, dental, vision, HSA/FSA, 401K with matching, a free $25,000 life insurance policy, a free ATC Fitness membership, and free Technician Uniforms. 2. **What are the core values of R-Dent?** The core values are Completely Satisfied Customer, Self-Motivated, Team-Oriented, Committed, and Striving for Excellence. 3. **What are the working conditions for the Customer Service Rep/Data Entry Clerk role?** The working conditions for this position include a fast-paced manufacturing office work environment with air conditioning, some fluorescent lighting, and a noise level that is usually low to medium. Occasional lifting of up to 25 lbs is required. 4. **Where is R-Dent Dental Laboratory located?** The company is the largest privately-owned dental labs in Tennessee, Arkansas, and Mississippi. 5. **What education and experience are required for the Implant Technical Advisor role?** Candidates must have at least five years of CADCAM and Implant experience. CDT certification is strongly preferred. 6. **What is the pay rate for the Customer Service Rep/Data Entry Clerk role?** The compensation for this position is $15-17 per hour. 7. **Is relocation required for the Implant Technical Advisor role?** Yes, candidates must live in the Greater Memphis area or be willing to relocate.