Picnic Delivery

Picnic Delivery is a software development company with 51-200 employees. The company is currently hiring for several positions. Picnic Delivery currently has three open positions: * **Customer Support, Picnic - Bogotá:** This on-site role involves becoming an expert on the platform, processes, and policies. Responsibilities include addressing customer complaints, ensuring escalations are resolved, responding to customer inquiries, working cross-functionally, and contributing to best practices for the Customer Support Team. The role requires at least one year of experience in a track and trace or logistics role, C1 level English proficiency, strong problem-solving, service-oriented mindset, and excellent organizational skills. Experience in a fast-paced, time-sensitive delivery environment is preferred. The role is based in Bogotá. * **General Manager, Picnic - Northwest:** This on-site position is for leading Picnic's expansion in the Bay Area. The General Manager will have full P and L ownership, responsible for revenue, costs, and performance. This role involves building relationships with CEOs, owning restaurant partnerships, ensuring client success, being a local market expert, leading cross-functional execution, and building Picnic’s brand locally. The role requires a Bachelor’s degree from a top US college, 10 plus years of professional experience, ideally from top-tier management consulting, investment banking, or CPG brand management, with clear ownership of business outcomes. An MBA from a top business school is a plus. The role is based in the San Francisco office. * **Delivery Driver, Picnic - Boston:** This on-site, part-time, contractor-style role involves delivering pre-packed lunch orders from partner kitchens to nearby office buildings. The responsibilities include picking up prepared food orders, scanning and confirming pickups, delivering to local offices, and representing Picnic. The role requires fluency in English, reliability, punctuality, comfort navigating Boston, the ability to lift up to 30 pounds and walk stairs when needed, owning a car, having a valid driver’s license, a clean driving record, and insurance, and being comfortable using a smartphone. Experience with Uber, Lyft, DoorDash, or similar apps is preferred. The pay is per delivery, and the schedule is weekdays during lunch hours. The roles utilize a variety of skills and technologies: * **Customer Support, Picnic - Bogotá:** Requires skills in Customer Support, Problem-Solving, Communication Skills, Organizational Skills, Service-Oriented Mindset, Troubleshooting, Cross-Functional Collaboration, and Best Practices. * **General Manager, Picnic - Northwest:** Requires skills including Analytical Mindset, Strategic Thinking, Communication Skills, Stakeholder Management, Entrepreneurial Spirit, Resourcefulness, Food Passion, Startup Experience, Business Ownership, Revenue Management, Cost Management, Market Understanding, Cross-Functional Collaboration, Client Success, Relationship Building, Local Market Expertise, and Performance Tracking. * **Delivery Driver, Picnic - Boston:** Requires skills and abilities in Reliability, Friendliness, Punctuality, Navigation, Communication, Smartphone Proficiency, Food Delivery, and Customer Service. The remote policy and workplace type vary based on the position: * **Customer Support, Picnic - Bogotá:** On-site * **General Manager, Picnic - Northwest:** On-site * **Delivery Driver, Picnic - Boston:** On-site Here are some frequently asked questions about working at Picnic Delivery: 1. **Where are the available positions located?** The Customer Support position is located in Bogotá, the General Manager position is located in San Francisco, and the Delivery Driver position is located in Boston. 2. **What are the key responsibilities of the Customer Support role?** Addressing customer complaints, ensuring escalations are resolved, responding to customer inquiries, working cross-functionally, and contributing to best practices for the Customer Support Team. 3. **What kind of experience is required for the General Manager role?** The role requires 10 plus years of professional experience, ideally from top-tier management consulting, investment banking, or CPG brand management, with clear ownership of business outcomes. 4. **What are the main duties of a Delivery Driver?** Retrieving orders from restaurant staff, marking orders as picked up and delivered through the app, following route instructions for efficient drop-offs, and representing Picnic. 5. **What is the work schedule for the Delivery Driver position?** The Delivery Driver role is part-time, weekdays only, during lunch hours. 6. **What are the requirements for the Delivery Driver role?** Fluency in English, reliability, punctuality, comfort navigating Boston, the ability to lift up to 30 pounds and walk stairs when needed, owning a car, having a valid driver’s license, a clean driving record, and insurance, and being comfortable using a smartphone. 7. **Is prior experience with delivery apps required for the Delivery Driver position?** Experience with Uber, Lyft, DoorDash, or similar apps is preferred.