ORBCOMM

ORBCOMM is a telecommunications company with 501-1,000 employees. The company currently has three open positions. ORBCOMM is actively hiring for three positions: * **Business Solutions Architect - IoT & Smart Containers:** This remote position involves transforming complex business needs into solutions for global maritime leaders. As a Business Solutions Architect, you will be a strategic, customer-facing technical expert. You will design, deploy, and optimize solutions to deliver real-time visibility. The role requires a Bachelor's degree, 5-8+ years of experience in solution architecture, technical consulting, system integration, or SaaS/IoT solution delivery, and expertise in cloud services, APIs, data models, networking, enterprise IT ecosystems, and industry experience in logistics, transportation, supply chain, maritime, or industrial IoT. * **Customer Success Manager (CSM) – Smart Containers:** This is a hybrid position with a strong on-site presence required in Marseille. The CSM will act as a strategic partner for global maritime leaders. Responsibilities include driving adoption, growth, and long-term success for the Smart Containers line of business. This role requires a Bachelor’s degree, 5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles. Experience managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors is required. * **Customer Success Manager:** This remote role focuses on driving customer satisfaction and retention. The Customer Success Manager will build relationships with clients. This role requires a Bachelor's degree, 5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role. Strong consultative, problem-solving, and strategic thinking skills are required. The role also includes periodic travel for customer engagement. The roles involve using the following technologies: Solution Architecture, Technical Consulting, System Integration, SaaS, IoT, Cloud Services, APIs, Data Models, Networking, Enterprise IT, Logistics, Transportation, Supply Chain, Maritime, Salesforce, and CRM platforms. ORBCOMM offers both remote and hybrid work arrangements. The Business Solutions Architect and the Customer Success Manager are both remote positions, while the Customer Success Manager (CSM) – Smart Containers position is a hybrid role. The hybrid position requires a strong on-site presence in Marseille. Here are some frequently asked questions about working at ORBCOMM and applying for these positions: 1. **What are the key responsibilities of the Business Solutions Architect - IoT & Smart Containers position?** The Business Solutions Architect will support strategic customers across Europe, design and deliver future-ready solutions, lead deployments and pilot programs, provide technical leadership and customer guidance, capture Voice of Customer and influence product direction, and collaborate across functions to drive success. 2. **What is the required experience for the Customer Success Manager (CSM) – Smart Containers role?** This role requires 5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles. Experience managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors is also required. 3. **What is the work arrangement for the Customer Success Manager position?** The Customer Success Manager position is a remote role, allowing for work from any location within the U.S. 4. **What skills are essential for the Customer Success Manager positions?** Key skills include strong consultative, problem-solving, and strategic thinking skills, experience with CRM platforms (Salesforce preferred), and excellent communication skills. 5. **Does ORBCOMM offer travel opportunities in these positions?** Yes, both Customer Success Manager positions require periodic travel for customer engagement. The Business Solutions Architect position also requires international travel up to 20%. 6. **What are the key responsibilities of the Customer Success Manager position?** The responsibilities include owning customer outcomes and value realization, driving adoption, retention, and growth, serving as a trusted advisor, customer advocacy and cross-functional leadership, data-driven success management, and expansion and long-term account strategy.