Operation New Hope, Inc

Operation New Hope, Inc is a nonprofit organization within the Individual and Family Services industry. The company operates in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Operation New Hope, Inc provides pre-release and post-release programs. These programs offer job training and placement, and comprehensive support services to individuals returning from incarceration and others affected by the justice system. The organization's goal is to facilitate successful transitions back into the community. Operation New Hope, Inc employs between 51-200 employees. Operation New Hope, Inc currently has three open positions. **Case Manager:** The Case Manager is a full-time, on-site position located in Cocoa, FL. This role is the main point of contact for clients in the Ready4Work program. Key responsibilities include managing a caseload of 40+ clients, completing and updating Plans of Care, completing Risk Assessments, and communicating with staff, clients, family members, and employers. The Case Manager will participate in multidisciplinary staffing meetings and assist in drug tests and discharge planning. The position reports to the Client Services Manager. Requirements include a Bachelor’s degree in Criminal Justice, Social Work, Sociology, or a related field (Master’s degree preferred), at least four years of experience as a Case Manager, at least three years’ experience working with marginalized or underserved populations, and at least one year of experience working with clients with mental health and/or substance abuse disorders. Bilingual skills are preferred. Candidates must have a valid driver’s license, a clean driving record, and reliable transportation, and be able to clear a Level I Background check through the Department of Corrections. **OCYT Mental Health Therapist:** A full-time, on-site Mental Health Therapist position is available in Orlando, FL. This role is part of the Community Violence Intervention (CVI) Initiative. The Mental Health Therapist will provide mental health services to clients ages 5-25 within the Orlando Kidz Zones and My Brothers (MBK) Orlando programs, including triage assessments and individual/group therapy. The therapist will host workshops and collaborate with multidisciplinary teams. This position reports to the Mental Health Services Supervisor, Central Florida. Candidates must have a Master’s degree or higher in Social Work or a related field, or be licensed as an LMHC, LCSW, or LMFT, or be a RCSWI in the State of Florida seeking their LCSW licensure. At least one year of experience working with a marginalized or challenged population, and at least two years of experience assessing, diagnosing, and treating substance use disorders is required. Bilingual skills are also required, as well as the ability to work a flexible schedule, including nights, weekends, and holidays. Candidates must also have a valid driver’s license, a clean driving record, and reliable transportation. **Intake Specialist:** Operation New Hope, Inc is also hiring for a full-time, on-site Intake Specialist in St. Petersburg, Florida. The Intake Specialist serves as the initial point of contact for potential clients. Key responsibilities include providing information about the Ready4Work Program, completing an Intake Questionnaire, completing data entry, and following up on necessary documentation. The Intake Specialist will also conduct background checks and refer ineligible candidates to other community partners. The position reports to the Site Manager. Requirements include a HS Diploma or GED (college degree preferred) and 2-3 years of customer service, clerical, or administrative experience. Experience working with marginalized or underserved populations is preferred. Candidates must have a valid driver’s license, clean driving record, reliable transportation, and be able to clear a Level I Background check through the Department of Corrections. The positions at Operation New Hope, Inc. utilize a variety of technologies and skills. These include Case Management, Mental Health Counseling, Customer Service, Clerical, and Administrative skills. Specific technologies and skills mentioned include Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), electronic client records, data entry systems (ETO), and background check processes. Other skills include communication, documentation, risk assessment, and therapeutic interventions. The available positions at Operation New Hope, Inc. are all on-site roles. The locations for these roles are Cocoa, Orlando, and St. Petersburg, Florida. **1. What are the key responsibilities of the Case Manager position?** The Case Manager manages a caseload, completes Plans of Care and Risk Assessments, communicates with stakeholders, participates in multidisciplinary meetings, and assists with drug testing and discharge planning. **2. Where is the OCYT Mental Health Therapist position located?** The OCYT Mental Health Therapist position is located in Orlando, FL. **3. What qualifications are needed for the Intake Specialist position?** The Intake Specialist position requires a HS Diploma or GED (college degree preferred), 2-3 years of customer service, clerical, or administrative experience, and proficiency with Microsoft Office Suite. **4. What are the remote work policies for these positions?** All three positions require on-site presence. **5. What software proficiency is required for the Intake Specialist role?** The Intake Specialist role requires proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), electronic client records, and staffing software.