MeridianLink

Software Development501-1,000 employeesWebsite

3

Open Roles

MeridianLink is a software development company. It has between 501-1,000 employees. Currently, MeridianLink has 3 open positions available. MeridianLink is currently hiring for three on-site positions: * **Critical Response Consultant:** This role focuses on driving customer satisfaction and retention. Key responsibilities include leading recovery efforts, driving resolution strategies, and delivering executive-level communication. The position requires a Bachelor's degree and 4-6 years of experience in escalation management, technical account management, or program leadership. The role requires strong leadership, communication, and technical aptitude. * **Key Account Director – Mortgage Fintech Solutions:** This role involves driving revenue growth by securing new clients and expanding within existing accounts. Responsibilities include developing sales plans, building a qualified pipeline, and navigating complex sales cycles. This position requires a Bachelor's degree and 6-8 years of experience, ideally within the mortgage industry or selling enterprise software/fintech solutions. * **Sr. Customer Success Manager:** This role is focused on ensuring the success and satisfaction of MeridianLink customers. The Sr. Customer Success Manager will help customers adopt the software, improve customer satisfaction, and drive customer problem resolution. Responsibilities include understanding MeridianLink products, building customer relationships, and resolving case escalations. The job listings mention various technologies. The **Critical Response Consultant** role utilizes a tech stack including Leadership, Communication, Stakeholder Management, Executive Presence, Technical Aptitude, Risk Identification, Cross-Functional Collaboration, Problem Solving, Customer Satisfaction, Escalation Management, Strategic Thinking, Team Leadership, Accountability, Software Development, Technical Support, and Customer Assurance. The **Key Account Director – Mortgage Fintech Solutions** role uses Sales, Account Management, Strategic Planning, Pipeline Development, Complex Sales Cycles, Relationship Building, Negotiation, Analytical Problem-Solving, Fintech Solutions, Mortgage Industry, Cross-Selling, Customer Engagement, Market Insights, RFP Coordination, Stakeholder Engagement, and Enterprise Software. The **Sr. Customer Success Manager** utilizes Customer Success, Communication, Problem Solving, Relationship Building, Organizational Skills, Business Acumen, Project Management, Technical Support, Salesforce, Gainsight, Industry Knowledge, Adaptability, Persuasive Speaking, Client Empathy, Data Analysis, and Presentation Skills. All three open positions require on-site presence. **1. What is the remote work policy for these positions?** All three positions are on-site. **2. What are the key performance metrics for the Critical Response Consultant?** Key performance metrics include Customer Retention Rate, Customer Satisfaction Score (CSAT), Resolution Time for Critical Escalations, Executive Communication Effectiveness, CAP Activation and Success Rate, and Internal Team Engagement and Accountability. **3. What are the key responsibilities of the Key Account Director?** The Key Account Director's expected duties include driving new business, building a robust pipeline, navigating complex sales cycles, expanding existing relationships, and providing market insights. **4. What qualifications are needed for the Sr. Customer Success Manager position?** The Sr. Customer Success Manager should have skills in communication, problem-solving, relationship building, organizational skills, business acumen, project management, and a strong understanding of the financial industry. **5. How much experience is required for the Critical Response Consultant role?** The Critical Response Consultant role requires 4-6 years of experience in escalation management, technical account management, or program leadership.